Technical Trainer

CallTek, Inc.; Cebu City; On-site; PHP 480,000 - 720,000; Full time

Job summary

CallTek, Inc. is seeking a Technical Trainer to design, develop, and deliver comprehensive training programs on network and technical systems. You will create manuals, e-learning modules, and hands-on labs, then assess needs with managers and technical teams.

The ideal candidate has a Bachelor's degree and 3+ years in technical training, plus strong English communication, facilitation, and customer service skills. Some travel to other sites may be required.

Qualifications

• Bachelor’s degree in computer technology, information systems, engineering, or related field.
• 3+ years of experience in a technical training role.
• Experience in designing and developing training material preferred but not required.
• Proficient knowledge of VLAN, routing, OSI, VPN, IP subnetting, and TCP/IP, DNS, DHCP.Networking concepts.
• Technical certifications such as CCNA, Ruckus, and others preferred but not required.
• Proficient in using MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent oral and written English communication skills.
• Excellent facilitation, presentation, and listening skills.
• Strong customer service, interpersonal, and professional skills.
• Ability to work independently and in a team, with strong attention to detail.
• Ability to prioritize tasks based on importance and customer expectations.
• Willing to work in shifts/weekends/holidays.

Responsibilities

• Design, develop, and facilitate training programs on technical systems, tools, and processes, focusing on foundational networking and advanced concepts.
• Assess training needs by collaborating with managers, HR, and technical teams.
• Design course materials such as manuals, presentations, e-learning modules, and hands-on labs.
• Create exams and quizzes for operations agents to reinforce learning and strengthen skills.
• Conduct training sessions in person, virtually, or blended learning.
• Evaluate training effectiveness using feedback, assessments, and performance metrics.
• Update training content regularly to reflect new technologies, processes, or changes.
• Support learners by answering questions, troubleshooting issues, and providing follow-up guidance.
• Collaborate with Account Specific Trainers to ensure content accuracy and relevance.
• Customize training content to align with organizational goals, client expectations, and industry standards.
• May travel to other sites to conduct face-to-face training.

Skills

Networking concepts

English skills

Facilitation

Customer service

Attention to detail

Team collaboration

Education

Bachelor’s degree

Tools

MS Office

Job description

CallTekis a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

We are looking for a Technical Trainer.

Key Responsibilities

• Design, develop, and facilitate comprehensive training programs on technical systems, tools, and processes, with a focus on both foundational networking and advanced technical concepts.
• Assess training needs by collaborating with managers, HR, and technical teams.
• Design course materials such as manuals, presentations, e‑learning modules, and hands‑on labs.
• Create exams and quizzes for operations agents to reinforce learning and strengthen skills.
• Conduct training sessions in person, virtually, or through blended learning methods.
• Evaluate training effectiveness using feedback, assessments, and performance metrics.
• Update training content regularly to reflect new technologies, processes, or organizational changes.
• Support learners by answering questions, troubleshooting issues, and providing follow‑up guidance.
• Collaborate with Account Specific Trainers to ensure accuracy and relevance of training content.
• Customize training content to align with organizational goals, client expectations, and industry standards.
• May be required to travel to other sites to conduct face‑to‑face training.

Qualifications:

• Must have a Bachelor’s degree preferably in computer technology, information systems, engineering, or any related field.
• Must have at least 3 years of experience in a technical training role.
• Experience in designing and developing training material is preferred but not required.
• Proficient knowledge of VLAN, routing, OSI, VPN, IP subnetting, and different networking protocols such such as TCP/IP, DNS, DHCP, etc
• Technical Certifications such as CCNA, Ruckus Certification, and others are preferred but not required.
• Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook)
• Must have excellent oral and written English communication skills.
• Must have excellent facilitation, presentation, and listening skills.
• Has excellent Customer Service Skills
• Has good interpersonal and professional skills
• Has the ability to creatively use resources and adjust to changes quickly and professionally
• Has the ability to work independently with minimal supervision, but also in a team environment
• Has strong attention to detail
• Has the ability to prioritize assignments and projects based on importance and customer expectations
• Can showcase Analytical, Dynamic, and Creative personal qualities
• Willing to work in shifts/weekends/holidays