Learning and Development Trainer

TGT Global; Taguig; Presencial; PHP 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO add-on top cover

PTO 24 days

Free daily meals

Career development

Certifications

Office in BGC

Descripción de la vacante

TGT GLOBAL is seeking a Training Specialist to design, deliver, and refine training programs that build technical and soft skills. You will create materials, assessments, and onboarding resources, while updating content for effectiveness and alignment with business goals.

Join a vibrant, 100% virtual recruitment environment with a Great Place to Work certification. Based in BGC, Taguig, you will support multi-site schedules and drive a culture of continuous learning.

Formación

• At least 3 years of experience in corporate training and/or facilitation.
• Background in IT Service Delivery, Information Technology, or Customer Service is preferred.
• Strong ability to understand and explain technical concepts.
• Knowledge of Microsoft 365, Active Directory, and basic Networking is a plus.
• Excellent presentation, communication, interpersonal, and instructional design skills.
• Familiarity with tools such as Loom, iorad, or other content creation platforms is an advantage.
• Strong ability to build rapport and create a positive learning environment.
• Demonstrates ownership, accountability, flexibility, and strong work ethic.
• Good time management and organizational skills.
• Willing to work shifting schedules and across multiple company sites, when required.

Responsabilidades

• Design, develop, and improve training programs for technical skills, soft skills, and professional development.
• Create training materials, presentations, instructional guides, job aids, videos, assessments, and onboarding resources.
• Review existing programs and update content, learning activities, and delivery methods to improve effectiveness.
• Maintain accurate and updated training materials through proper documentation and version control.
• Design, develop, and improve training programs for technical skills, soft skills, and professional development.
• Deliver technical and soft skills training through instructor-led sessions, virtual classes, workshops, and self-paced learning.
• Facilitate training on IT products, software applications, Microsoft 365, networking, IT support, communication, customer service, teamwork, and problem-solving.
• Use interactive learning methods, including demonstrations, role-playing, group exercises, and practical activities.
• Adapt training approaches to different audiences, skill levels, and learning needs while maintaining an engaging learning environment.
• Conduct training needs assessments and identify technical and soft skills gaps with Training, Operations, and client stakeholders.
• Develop learning interventions aligned with employee development needs and business objectives.
• Evaluate training effectiveness through assessments, learner feedback, and post-training performance.
• Recommend and implement improvements based on learning results, feedback, and operational requirements.
• Partner with Training, Operations, and clients to align learning programs with business and performance needs.
• Support employee onboarding, knowledge transfer, and other learning and development initiatives.
• Contribute to training standards, best practices, and continuous improvement projects.

Conocimientos

Technical concepts

Presentation skills

Communication

Interpersonal skills

Instructional design

Microsoft 365

Time management

Organizational skills

Herramientas

Loom

i​orad

Descripción del empleo

HUSTLE IN BGC, LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more!

Awesome perks await in #WeAreTGT!

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work in BGC, Taguig (Day Shift!)

Ideal Candidate Profile

What You'll Bring(Experience)

• At least 3 years of experience in corporate training and/or facilitation.

• Background in IT Service Delivery, Information Technology, or Customer Service is preferred.

• Strong ability to understand and explain technical concepts.

• Knowledge of Microsoft 365, Active Directory, and basic Networking is a plus.

• Excellent presentation, communication, interpersonal, and instructional design skills.

• Familiarity with tools such as Loom, iorad, or other content creation platforms is an advantage.

• Strong ability to build rapport and create a positive learning environment.

• Demonstrates ownership, accountability, flexibility, and strong work ethic.

• Good time management and organizational skills.

• Willing to work shifting schedules and across multiple company sites, when required.

About You(Soft Skills)

• Works well both independently and as part of a team

• Highly detail-oriented with strong accuracy in all tasks

• Excellent time management; proficient in Word and Excel

• Able to thrive under pressure and meet deadlines in a fast-paced setting

• Strong communication skills — fluent in written and spoken English

• Great at problem-solving, analysis, and research

Your Impact Starts Here

Learning Program Design & Development

• Design, develop, and improve training programs for technical skills, soft skills, and professional development.

• Create training materials, presentations, instructional guides, job aids, videos, assessments, and onboarding resources.

• Review existing programs and update content, learning activities, and delivery methods to improve effectiveness.

• Maintain accurate and updated training materials through proper documentation and version control.

Training Delivery & Facilitation

• Deliver technical and soft skills training through instructor-led sessions, virtual classes, workshops, and self-paced learning.

• Facilitate training on IT products, software applications, Microsoft 365, networking, IT support, communication, customer service, teamwork, and problem-solving.

• Use interactive learning methods, including demonstrations, role-playing, group exercises, and practical activities.

• Adapt training approaches to different audiences, skill levels, and learning needs while maintaining an engaging learning environment.

Training Assessment & Continuous Improvement

• Conduct training needs assessments and identify technical and soft skills gaps with Training, Operations, and client stakeholders.

• Develop learning interventions aligned with employee development needs and business objectives.

• Evaluate training effectiveness through assessments, learner feedback, and post-training performance.

• Recommend and implement improvements based on learning results, feedback, and operational requirements.

Collaboration & Team Support

• Partner with Training, Operations, and clients to align learning programs with business and performance needs.

• Support employee onboarding, knowledge transfer, and other learning and development initiatives.

• Contribute to training standards, best practices, and continuous improvement projects.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment.