Information Technology Team Lead

Infosys BPM Philippines; Parañaque; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Quarterly performance bonus

Job summary

Infosys BPM Philippines is seeking an IT Technology Analyst – Team Lead to oversee end-to-end IT service delivery, infrastructure stability, and team performance. The role blends technical expertise with people leadership to ensure reliable operations and strong customer experience.

You will guide L2 service delivery across network, servers, security, and voice, manage incidents, changes, and releases, and coach the team toward proactive improvement and audit-ready compliance.

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 6–8 years of IT infrastructure, network operations, and service delivery experience.
• Prior team leadership or shift lead experience preferred.

Responsibilities

• Lead L2 service delivery across Network, Security, VOICE, Server, and Systems.
• Ensure timely resolution of incidents and SLA compliance.
• Act as escalation point for critical issues.
• Drive incident resolution, RCA, and preventive actions.
• Manage Change & Release processes and risk assessments.
• Coach team members and support capability development.

Skills

Leadership

Communication

Ownership

Stakeholder management

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Cisco networking

LAN/WAN

Job description

The IT Technology Analyst – Team Lead is a frontline leadership role responsible for end‑to‑end IT service delivery, infrastructure stability, and team performance. This role combines technical expertise with people leadership to ensure reliable operations, strong customer experience, and compliance with Infosys standards. It supports BAU operations, service transitions, and continuous improvement while developing a high‑performing IT team.

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 6–8 years’ experience in IT infrastructure, network operations, and service delivery
• Prior team leadership or shift lead experience preferred

Technical Skills

• Knowledge of LAN/WAN, VOICE, servers, and cloud basics
• Experience in Incident, Problem, and Change Management
• Hands‑on expertise in Cisco networking (switches, routers, firewalls)
• Strong troubleshooting skills in enterprise environments
• CCNA/CCNP required (or equivalent recent training and experience)

Leadership Skills

• Strong ownership and ability to work under pressure
• Effective communication and stakeholder management
• Customer‑focused and able to work with global teams
• Willing to work in shifting schedules

Key Responsibilities

• Lead L2 service delivery across Network, Security, VOICE, Server, and Systems
• Ensure timely resolution of incidents and service requests (SLA compliance)
• Act as escalation point for critical issues
• Drive incident resolution, RCA, and preventive actions
• Manage Change & Release processes (CMDB, FSC, risk assessments)
• Ensure service availability through backups, redundancy, and capacity monitoring
• Support service transitions, upgrades, and continuous improvement initiatives
• Coordinate with vendors for issue resolution and performance monitoring
• Ensure compliance with IT policies, security standards, and audits
• Manage IT assets and configuration records
• Coach team members and support capability development
• Communicate updates and service changes to stakeholders
• Support infrastructure readiness, new setups, and operational excellence

Success Profile

• Stable operations with minimal repeat incidents
• High team ownership and capability readiness
• Compliant, audit‑ready, and resilient IT services

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.”