Technical Support Specialist: Voice (Windows & iOS)

Infinit-O; Pasay; On-site; PHP 279,000 - 469,000; Full time

Job summary

Infinit-O is seeking a Customer Support Specialist to handle client calls and resolve technical issues affecting proprietary applications in Windows and iOS environments. You will manage inquiries, document interactions, and collaborate with the team to ensure high service levels.

Requirements include 1–2 years in customer service or IT support, call center experience, strong communication, and knowledge of Windows tools and SQL Server. Join a fast-paced, supportive team in Pasay.

Qualifications

• 1–2 years of customer service/support role
• 1–2 years of computer application-based technical support experience or IT experience
• Previous call center experience
• Excellent verbal and written communication skills with an emphasis on phone etiquette
• Works well with little supervision
• Detail-oriented with strong documentation skills
• Working knowledge of Microsoft Windows administration tools
• Basic understanding of Microsoft SQL Server
• Basic understanding of networking concepts (NETBIOS over TCP/IP)

Responsibilities

• Answer phone calls from clients to identify and resolve technical issues in Windows and iOS environments
• Determine eligibility by comparing client information to requirements
• Utilize active listening and empathy skills
• Meet or exceed call center metrics and service levels
• Schedule and follow up on client calls for ongoing issues
• Resolve escalations from the Product Support team
• Troubleshoot during database updates, software installations, and server migrations
• Track client interactions using Salesforce CRM
• Coordinate with peers to ensure coverage for appointments

Skills

Customer service

Call center

Phone etiquette

Documentation

Active listening

Communication skills

Team coordination

Tools

Salesforce CRM

SQL Server

Windows administration tools

Networking basics (NETBIOS over TCP/IP)

Job description

Infinit-O is seeking a Customer Support Specialist to handle client calls and resolve technical issues affecting proprietary applications in Windows and iOS environments. You will manage inquiries, document interactions, and collaborate with the team to ensure high service levels.

Requirements include 1–2 years in customer service or IT support, call center experience, strong communication, and knowledge of Windows tools and SQL Server. Join a fast-paced, supportive team in Pasay.