Accounts & Billing Solutions Specialist

Infinit-O; Pasay; On-site; PHP 279,000 - 424,000; Full time

Job summary

Infinit-O in Pasay, Philippines, seeks a billing and accounts support specialist to handle inbound/outbound inquiries, explain statements, and resolve basic discrepancies. You will work with cross-functional teams to ensure client satisfaction and accurate financial communication.

Requirements include 1–2 years experience, solid accounting understanding, strong communication, and the ability to engage customers.

Qualifications

• Understanding of accounting principles.
• Excellent math and numerical skills.
• Strong verbal and written communication.
• Ability to engage customers and explain concepts clearly.
• Bilingual English/Spanish is a plus.
• Experience with customer service or billing is preferred.

Responsibilities

• Respond to incoming requests related to account balances and invoices, cancellation of software and services, and account ownership.
• Resolve basic billing discrepancies and explain financial statements, billing requirements, and contractual obligations clearly and accurately.
• Maintain good customer relations and work effectively with clients to accomplish their practice goals.
• Identify and document needs, problems, and solutions for your clients.
• Collaborate with other team members, and cross-teams to proactively reach out to at-risk clients to solve concerns before they develop into problems.
• Independently manage research and employ problem solving techniques to find solutions to client needs.
• Manage an efficient and productive phone and email flow (inbound and outbound).

Skills

Accounting basics

Math skills

People skills

Communication skills

Bilingual English/Spanish

Customer service mindset

Tools

Salesforce CRM

Zuora

Microsoft Office

Job description

Infinit-O in Pasay, Philippines, seeks a billing and accounts support specialist to handle inbound/outbound inquiries, explain statements, and resolve basic discrepancies. You will work with cross-functional teams to ensure client satisfaction and accurate financial communication.

Requirements include 1–2 years experience, solid accounting understanding, strong communication, and the ability to engage customers.