Global IT Service Desk Technician

Global Payments Inc.

Quezon City

On-site

PHP 279,000 - 446,000

Full time

3 days ago

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Job summary

Global Payments Inc. is seeking a Service Desk Technician to join our Global Service Desk Team in the Philippines. You will support endpoints, image devices, and help keep desktop/mobile environments running smoothly for a multinational user base.

The role covers hardware and software troubleshooting, AD user management, MAC/MDM familiarity, and adherence to ITIL practices and security controls. You’ll work with the team to resolve incidents promptly and assist with deployment readiness and

Qualifications

Bachelor’s degree in Computer Science, MIS, or related field (or equivalent experience).
Experience with IT service desks and incident handling is a plus.
Familiarity with MAC environments and enterprise networks is desirable.

Responsibilities

Prepares desktops and laptops by imaging devices for deployment and testing.
Maintains user objects in Active Directory and configures basic LAN access.
Builds and configures infrastructure underpinning LAN services under supervision.
Responds to routine technical issues with desktop/laptop hardware and software.
Delivers replacement equipment as directed and supports incident resolution.
Assists with LAN capacity reporting and documentation updates.