Technical Support Specialist (SQL)

Intelegencia; Philippines; On-site; PHP 270,000 - 500,000; Full time

Job summary

Intelegencia is seeking a dedicated Technical Support Specialist to deliver exceptional support to law enforcement clients and ensure optimal system functionality. You will handle technical inquiries via phone, email, and chat, troubleshoot across Linux, MySQL, and SQL Server, and conduct client training using web-based platforms.

The role involves collaborating with cross-functional teams to enhance products and processes, and you will explain technical information in an accessible manner.

Qualifications

• Experience providing technical support via multiple communication channels (phone, email, chat).
• Strong troubleshooting skills across software, hardware and server systems.
• Ability to convey technical information clearly to clients.

Responsibilities

• Provide technical assistance and customer support via phone, email, and chat.
• Diagnose and troubleshoot issues related to software, hardware, and server systems.
• Facilitate training sessions for clients through web-based platforms.
• Collaborate with cross-functional teams to recommend enhancements to products and processes.
• Simplify and explain technical information to clients in an accessible manner.
• Participate in a rotating on-call schedule, including weekends and holidays, as required.

Skills

Customer service

Troubleshooting

Communication

Tools

Linux

MySQL

SQL Server

Web-based training platforms

Job description

We are seeking a dedicated and technically skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for delivering exceptional support to our law enforcement clients, ensuring optimal system functionality and swift resolution of technical issues.

Key Responsibilities

• Provide technical assistance and customer support via phone, email, and chat.
• Diagnose and troubleshoot issues related to software, hardware, and server systems.
• Facilitate training sessions for clients through web-based platforms.
• Collaborate with cross-functional teams to recommend enhancements to products and processes.
• Simplify and explain technical information to clients in an accessible manner.
• Participate in a rotating on-call schedule, including weekends and holidays, as required.

Qualifications

Required:

• Hands-on experience with Linux and SQL environments, including MySQL and SQL Server.

Preferred (Not Required):

• Relevant certifications in IT support, networking, or related areas.
• Previous experience supporting law enforcement or security systems.