Technical Support Specialist, Product & R&D

Mize; Hinoba-an; On-site; PHP 300,000 - 600,000; Full time

Job summary

Mize, a company providing AI-driven revenue infrastructure for travel, is seeking a Customer Support Specialist for its global tech-support team. The role involves collaborating with operations on product maintenance and assisting the R&D team.

You will handle escalated issues, write troubleshooting notes, and work in shifts including weekends to ensure continuous support for customers worldwide. Ideal candidates are passionate about building a product end-to-end across UX, design, coding,

Responsibilities

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Job description

Mize, a company providing AI-driven revenue infrastructure for travel, is seeking a Customer Support Specialist for its global tech-support team. The role involves collaborating with operations on product maintenance and assisting the R&D team.

You will handle escalated issues, write troubleshooting notes, and work in shifts including weekends to ensure continuous support for customers worldwide. Ideal candidates are passionate about building a product end-to-end across UX, design, coding,