Global Tech Support Specialist (SQL & Travel Fintech)

Mize; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Mize is a Fintech-travel start-up delivering high-end tech to the evolving travel industry. We serve a global client network and operate across multiple offices. This role supports our flag product maintenance and daily operations while collaborating with the R&D team.

You will provide in-depth technical support, troubleshoot complex issues, and document solutions for the support organization, with shift work including weekends to ensure continuous coverage for global customers.

Qualifications

• 2+ years’ experience in customer support in a software/technical company.
• Experience with SQL.
• Proficiency in English (written and verbal).
• Creative troubleshooting abilities.
• Ability to understand flows and provide creative technical solutions.
• Ability to comply with tight deadlines and self-prioritize.
• Multi-tasking, self-learning, highly motivated and a team player.

Responsibilities

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures for the Support team.
• Manage assigned cases to meet service level agreements, with ongoing updates to the business.
• Ongoing support and collaboration with business teams across the company.

Skills

SQL

English

Troubleshooting

Multi-tasking

Team player

Job description

Mize is a Fintech-travel start-up delivering high-end tech to the evolving travel industry. We serve a global client network and operate across multiple offices. This role supports our flag product maintenance and daily operations while collaborating with the R&D team.

You will provide in-depth technical support, troubleshoot complex issues, and document solutions for the support organization, with shift work including weekends to ensure continuous coverage for global customers.