Product Support Specialist For SaaS Platform

EviSmart; Manila; On-site; PHP 250,000 - 360,000; Full time

Job summary

EviSmart in Manila, Philippines is seeking a Product Support Specialist to keep customers moving when the product doesn't. You will understand the product, troubleshoot issues, and communicate workarounds clearly to customers.

With AI handling routine questions, you’ll tackle problems requiring human judgment and ownership, collaborating with Technical Support to resolve deeper issues and prevent disruptions for our users.

Qualifications

• Understand the product and troubleshoot issues with customers.
• Communicate workarounds clearly and promptly to users.

Responsibilities

• Assist customers, troubleshoot problems, and provide effective workarounds.
• Collaborate with Technical Support for deeper issues and root cause analysis.

Job description

Job Description:

Can you keep customers moving when the product doesn't?

We're looking for a Product Support Specialist who can do more than answer questions. You'll need to understand the product, troubleshoot problems, find workarounds fast, and keep customers informed when things go wrong.

With AI handling the straightforward questions, you'll take on the challenges that require human judgment, resourcefulness, and ownership. When an issue needs deeper technical expertise, you'll work with our Technical Support Specialists to get to the bottom of it.

Think you can solve problems before they become disruptions?