On-site Technical Support Specialist – Growth & Equity Perks

Neksjob Philippines; Cavite City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a on-site Call Center Agent in Cavite with 1+ year experience handling technical concerns and guiding customers through step-by-step solutions. This full-time role requires good communication and problem-solving skills, plus willingness to work shifting schedules.

The position focuses on efficient issue resolution, documenting concerns and resolutions, and escalating complex cases when needed at our Cavite site.

Qualifications

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Skills

Call center experience

Technical troubleshooting

Communication skills

Active listening

Shifting schedules

Education

High School diploma

Job description

Neksjob Philippines is seeking a on-site Call Center Agent in Cavite with 1+ year experience handling technical concerns and guiding customers through step-by-step solutions. This full-time role requires good communication and problem-solving skills, plus willingness to work shifting schedules.

The position focuses on efficient issue resolution, documenting concerns and resolutions, and escalating complex cases when needed at our Cavite site.