Technical Support Specialist I - Remote-Eligible

AAPMI2 Acquire Asia Pacific Manila 2, Inc.; Mandaluyong; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick offs with giveaways

Value Awards

Internal promotions

Job summary

Acquire Intelligence is seeking a Technical Support Agent Level 1 in Mandaluyong City, Philippines. Join a dynamic team that helps customers by clarifying concerns, identifying causes, and delivering effective solutions to drive satisfaction and loyalty.

You will handle inquiries, transfer calls when needed, and maintain accurate customer records while contributing ideas to enhance the customer journey and service quality.

Qualifications

• Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Provide tailored-fit solution based on customer’s needs – Solution Specialist Way

Responsibilities

• Answer customer inquiries and transfer calls to the appropriate department as necessary
• Ensure customer satisfaction by providing exceptional customer service
• Create, maintain and update customer records with complete and accurate information
• Contribute innovative ideas in the improvement of the customer journey
• Handle complex cases and manage complaints that may occur through repeat interactions

Skills

Customer service

Problem solving

Communication

Multitasking

Job description

Acquire Intelligence is seeking a Technical Support Agent Level 1 in Mandaluyong City, Philippines. Join a dynamic team that helps customers by clarifying concerns, identifying causes, and delivering effective solutions to drive satisfaction and loyalty.

You will handle inquiries, transfer calls when needed, and maintain accurate customer records while contributing ideas to enhance the customer journey and service quality.