Customer-First Tier 1 Support Analyst

Acquire; Pasig; On-site; PHP 30,000 - 45,000; Full time

Job summary

Acquire is seeking a Support Analyst - Tier 1 in Pasig City. As the first point of contact, you'll deliver exceptional customer support across phone and email, troubleshoot system issues, and provide technical assistance.

The ideal candidate has a Bachelor's in a technical field, strong problem-solving abilities, and experience with Salesforce and Microsoft Office. Join a diverse team that values innovation and delivers impactful solutions.

Qualifications

• Experience in RMIS, GRC, or healthcare industries is preferred.
• Training in Computer Science, Engineering, MIS, or IT is an advantage.

Responsibilities

• Provide high-quality customer support to software clients via phone and email.
• Troubleshoot and resolve technical software issues.
• Lead troubleshooting conference calls with clients.
• Log and document all interactions in the Customer Support Ticket Tracking System.
• Manage multiple priorities and deliver timely and accurate client feedback.

Skills

Strong customer service

Communication skills

Problem-solving abilities

Technical troubleshooting

Microsoft Office tools

Education

Bachelor's degree in software or technical field

Tools

Salesforce

Customer Support Ticket Tracking System

Job description

Acquire is seeking a Support Analyst - Tier 1 in Pasig City. As the first point of contact, you'll deliver exceptional customer support across phone and email, troubleshoot system issues, and provide technical assistance.

The ideal candidate has a Bachelor's in a technical field, strong problem-solving abilities, and experience with Salesforce and Microsoft Office. Join a diverse team that values innovation and delivers impactful solutions.