Technical Support Specialist – Global Client Services

RELX; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

CIRIUM in the Philippines is seeking a dedicated Customer Service Specialist to respond to inquiries via live chat and email, providing first‑level troubleshooting for product issues. You will manage inbound calls and tickets, update data, and produce activity reports while upholding high customer care standards.

You will collaborate with teams across the Americas and EMEA/APAC to resolve issues, propagate feedback, and help improve processes.

Qualifications

• Bachelor's degree in any field required.
• Minimum 2 years of customer support experience.
• Experience with email and ticket management is advantageous.
• Excellent communication skills and problem solving abilities.
• Familiarity with Salesforce, JIRA and Confluence a plus.

Responsibilities

• Respond to inquiries via live chat and email with high-quality service.
• Provide first-level troubleshooting for product issues.
• Handle inbound calls and emails for customer service queue with strong care.
• Maintain and update helpdesk tickets; document activities and resolutions.
• Follow up with customers and ensure problems are resolved.
• Collaborate with Americas and EMEA/APAC teams.
• Escalate unresolved queries to appropriate resources as needed.
• Suggest workflow improvements to enhance processes.
• Assist with access setup, usage reports and product guidance.

Skills

Customer support

Communication

Microsoft Office

Salesforce

JIRA

Confluence

Shift work

Overtime

Learning agility

Education

Bachelor's degree

2nd year college completed

Tools

Salesforce

JIRA

Confluence

Job description

CIRIUM in the Philippines is seeking a dedicated Customer Service Specialist to respond to inquiries via live chat and email, providing first‑level troubleshooting for product issues. You will manage inbound calls and tickets, update data, and produce activity reports while upholding high customer care standards.

You will collaborate with teams across the Americas and EMEA/APAC to resolve issues, propagate feedback, and help improve processes.