Junior IT Support

Canon New Zealand; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Canon Business Services Centre Philippines Inc. is seeking a Corporate IT Support to deliver 24-hour desktop hardware and software configuration, implementation, and maintenance.

You will manage the local IT infrastructure including desktops, networking, and applications while providing hands-on support for Windows OS and related software. This internal, customer-facing role requires excellent prioritization and communication skills, with a proactive, positive attitude and strong problem-solving

Qualifications

• Tertiary IT qualification or better.
• Understanding of computer’s hardware and software components.
• Strong communication, analytical and problem-solving skills.
• Adaptable "Can-do" attitude.

Responsibilities

• Provide 24-hour support for desktop hardware and software configuration, implementation and maintenance.
• Administrate the company local IT infrastructure including desktop PCs, networking, and applications.
• Support desktop, laptop, mobile devices, and networks; cover Windows OS and related software.
• Respond to customers and internal stakeholders with prioritization and excellent service.

Skills

IT support

Networking

Windows OS

Customer service

Analytical thinking

Education

Tertiary IT qualification

Tools

Networking equipment

Windows servers

Job description

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As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The Corporate IT Support is responsible for providing 24-hour support for operations for desktop software and hardware configuration, implementation, and maintenance as well as various technologies managed by the IT department. This person will focus on the administration of the company's local IT Infrastructure to include desktop PC’s, networking and software applications.

The Corporate IT Support will be a very hands-on, member of the IT support team responsible for desktop, laptop configuration, mobile device, network and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.

Canon Business Service Centre Philippines Inc. require agile thinking personnel who are quick to react to challenges and present a positive attitude to their workplace environment.

• IT point of contact in cases where IT Support Team Leader or Senior IT Support is not available.
• Provide technical recommendations and solutions for Network, Software and Hardware issues.
• Provide IT support to customers, clientsand other departments.
• Ensure that applications, services and networksare up and running
• Continuous auditson assets, both hardware and software.
• Status monitoring of hardware, system and network components.
• May be assigned to systems administration projects
• Anticipate trends in computing that affects IT Operations - Operation Systems, Monitoring Systems, Databases, Application Servers, Security, Firewalls and Networking
• Assist clients, operations, and other businessunits on hardware/network issues.
• Provide user maintenance and assistance as required to ensure production IT systems continue operating at peak efficiency.
• Other duties and responsibilities may be assignedby immediate supervisor/manager.

Qualifications

• Tertiary IT qualification or better
• Understanding of Systems and Network Infrastructures
• Understanding of Computer’s hardware and software components
• Strong communication, analytical and problem-solving skills
• Adaptable "Can-do" attitude

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps