Technical Support Specialist: Fast First-Response

Magellan Solutions; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Magellan Solutions in the Philippines seeks a TSA2 - Technical Support Representative to handle inbound technical support calls, as well as email and chat responses, with occasional outbound follow-ups.

The role focuses on first-contact resolution, timely responses, and quality. Candidates should have at least 1 year in tech support, a BS in a technical field, and experience with Microsoft 365, Salesforce and Jira.

Qualifications

• Two years or more pursuing BS in IT/CS or related field.
• Minimum 1 year in technical support.
• Proficient with Windows and Microsoft ecosystem.

Responsibilities

• Handle inbound technical support calls, email, and chat responses.
• Perform minor outbound follow-ups with customers when needed.
• Serve as first line of defense for customer issues and escalations.
• Collaborate with Product Management to escalate issues as appropriate.
• Maintain high quality responses and accurate ticket updates.

Skills

Rapport building

Clear communication

Time & ticket management

Empathy

Flexible shifts

Education

BS in IT/CS

Tools

Salesforce

Jira

Microsoft 365

Job description

Magellan Solutions in the Philippines seeks a TSA2 - Technical Support Representative to handle inbound technical support calls, as well as email and chat responses, with occasional outbound follow-ups.

The role focuses on first-contact resolution, timely responses, and quality. Candidates should have at least 1 year in tech support, a BS in a technical field, and experience with Microsoft 365, Salesforce and Jira.