Customer Service Specialist — Email & Chat | Data-Driven

Magellan Solutions; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Magellan Solutions in Metro Manila seeks a Customer Service Representative (BO2) to resolve customer queries via email and chat within the set TAT. You will own the resolution process for customer issues, ensuring timely and accurate responses.

The ideal candidate has 6 months to 2 years of non-voice support experience, strong analytical skills, and excellent typing and reading comprehension to produce clear communications.

Qualifications

• 6 months to 2 years of non-voice customer service experience (chat and email).
• Analytical skills are required.
• Able to do data analysis and has good reading comprehension.
• Keen attention to details.
• Good typing skills and sentence construction.
• Must be able to prioritize and complete all job duty requirements.

Responsibilities

• Will be responsible to resolve queries of the customers through email and chat within the assigned TAT.
• Manage and take ownership of the resolution process for all customer-related issues.

Skills

Non-voice support

Analytical skills

Data analysis

Reading comprehension

Typing skills

Task prioritization

Job description

Magellan Solutions in Metro Manila seeks a Customer Service Representative (BO2) to resolve customer queries via email and chat within the set TAT. You will own the resolution process for customer issues, ensuring timely and accurate responses.

The ideal candidate has 6 months to 2 years of non-voice support experience, strong analytical skills, and excellent typing and reading comprehension to produce clear communications.