Technical Support Specialist

NetWiz Information Systems, Inc.; Metro Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

NetWiz Information Systems, Inc. is seeking a Technical Support Specialist to join our team and deliver outstanding support across our product range.

You will play a key role in ensuring customer satisfaction while addressing hardware, software, and network issues with professionalism. You will handle installations, diagnose problems, and communicate effectively with customers to gather information for fast resolutions.

Qualifications

• Fresh graduates are welcome to apply.
• Foundation knowledge of networking, hardware, and software.
• Strong troubleshooting and critical thinking skills.
• Ability to prioritize and multi-task.
• Deadline- and detail-oriented.
• Previous experience in computer engineering, computer architecture, IT networking or related fields is an advantage.

Responsibilities

• Customer satisfaction will be a top priority.
• Oversee the installation of operating systems, network systems, software, and hardware.
• Respond to customer queries regarding all types of technical issues in a timely, friendly and professional manner.
• Investigate and isolate hardware and software problems.
• Interface with customers and peers to collect information needed to troubleshoot and resolve problems.

Skills

Networking basics

Hardware knowledge

Software knowledge

Troubleshooting

Multi-tasking

Detail-oriented

Fresh graduates welcome

Job description

We are seeking for Technical Support Specialists to join our team. As a Technical Support Specialist, you will be an integral part of team dedicated to ensuring that our customers receive outstanding support for our comprehensive range of products and services.

Responsibilities:

• Customer Satisfaction will be of top priority

• Oversee the installation of operating systems, network systems, software, and hardware

• Respond to customer queries regarding all type of technical issues in a timely, friendly and professional manner

• Investigate and isolate hardware and software problems

• Interface with customers and peers to collect information needed to troubleshoot and resolve problems

Qualifications:

• Previous experience in computer engineering, computer architecture, IT networking or other related fields is an advantage

• Fundamental knowledge of networking, hardware, and software

• Strong troubleshooting and critical thinking skills

• Ability to prioritize and multi-task

• Deadline and detail-oriented

• Fresh Graduates are welcome to apply