Technical Support Representative

TalentBuzz Recruitment Agency; Quezon City; On-site; PHP 233,578 - 279,781; Full time

Benefits offered by this job

Competitive salary package

₱3,500 skill allowance

Permanent employment

Structured onboarding and training

Career growth opportunities

Job summary

A leading recruitment agency in Quezon City is looking for an IT Service Desk / Auditing Support Specialist to provide Level 1 support and handle auditing tasks. Candidates with 1–2 years of BPO experience and IT Service Desk exposure are preferred. The position offers a competitive salary up to ₱23,000/month, a fixed skill allowance of ₱3,500, and opportunities for career growth. This role requires candidates to work onsite in Metro Manila and offers job stability in a supportive environment.

Qualifications

• 1–2 years BPO experience with IT Service Desk exposure is highly preferred.
• Basic knowledge of IT ticketing systems and troubleshooting.
• Willing to work onsite in CPT1.

Responsibilities

• Provide Level 1 IT Service Desk support to users.
• Handle auditing-related tasks following defined procedures.
• Troubleshoot basic hardware, software, and system issues.

Skills

BPO experience

IT Service Desk exposure

Basic troubleshooting

Job description

T Service Desk / Auditing Support Specialist (Onsite – Metro Manila)

Location: CPT1, Metro Manila

Work Setup: Permanent Onsite

Employment Type: Full-time, Permanent

Start Date: February 6, 2026

Salary Package: Up to ₱23,000/month

Skill Allowance: Up to ₱3,500 (fixed, regardless of BPO experience)

Job Overview

We are hiring IT Service Desk / Auditing Support Specialists to join a growing campaign. This role is ideal for candidates with BPO experience and exposure to IT Service Desk support, looking for a stable, permanent onsite role.

Key Responsibilities

• Provide Level 1 IT Service Desk support to users
• Handle auditing-related tasks following defined procedures
• Troubleshoot basic hardware, software, and system issues
• Document incidents, requests, and resolutions accurately
• Escalate complex issues to appropriate support teams
• Ensure compliance with internal IT and audit standards

Qualifications

• 1–2 years BPO experience with IT Service Desk (ITSD) exposure is highly preferred
• Combination experience accepted:
• 6 months BPO + 6 months IT Service Desk = qualified
• Basic knowledge of IT ticketing systems and troubleshooting
• Willing to work onsite in CPT1
• Must be living within Metro Manila
• Amenable to onsite final interview

What We Offer

• Competitive salary package up to ₱23,000
• ₱3,500 skill allowance (fixed)
• Permanent employment and job stability
• Structured onboarding and training
• Career growth opportunities within the IT support space