Technical Support Representative

Svcph Inc.; Compostela; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Life insurance program

Free weekly in-house massage

Cash incentives for referrals

Service incentive leave program

Annual salary increase

Fun and family-like working atmosphere

Quarterly team outing

Free flowing coffee and hot chocolate

Cozy sleeping lounge and canteen

Excellent office location in Cebu IT-P

Job summary

Select VoiceCom Cebu is seeking a Technical Support Representative to provide Tier I desktop and server support, deploying, maintaining, and resolving technical problems. The role focuses on supporting desktop environments and assigned server duties, with night shift schedule.

The ideal candidate has 2+ years of Windows 10 experience, strong communication, and teamwork, and is willing to work on-site during night shifts and weekends; ConnectWise PSA experience is a plus.

Qualifications

• 2+ years of experience in Windows 10 operating systems.
• Experience with remote support software.
• Outstanding communication, interpersonal, listening, and analytical skills.
• Ability to work well with others.
• Problem-solving and analytical abilities.
• Energetic, self-motivated team player.
• Ability to interact with clients professionally.
• Willing to work on-site and during nights/weekends.

Responsibilities

• Provides primary support for desktop related issues.
• Deliver customer service excellence each day.
• Troubleshoots computer systems.
• Performs virus and malware removal.
• Maintains a secure computer environment.
• Supports clients by addressing problems and needs promptly.
• Documents user and system issues in ConnectWise PSA and follows through until resolution.
• Performs other related duties to support company objectives.

Tools

ConnectWise PSA

Job description

Job Description - Technical Support Representative

JOB SUMMARY:

The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The Tier I Support Technician will be responsible for supporting desktop environments and specific server duties as assigned.

SUMMARY OF KEY RESPONSIBILITIES:

• Provides primary support for desktop related issues
• Deliver customer service excellence each day
• Troubleshoots computers systems
• Performs virus and malware removal
• Maintains a secure computer environment
• Supports the clients by addressing problems and their needs in a timely and cordial manner
• Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
• Fully documents support requests via ConnectWise PSA following through until customer is satisfied with resolution
• Performs other related duties as required to support Company objectives

REQUIREMENTS:

• 2+ years of experience in Windows 10 computer operating systems
• Experience with remote support software
• Outstanding communication, interpersonal, listening, and analytical skills
• Ability to work well with others
• Must possess problem-solving skills and analytical abilities
• Energetic and self-motivated team player
• Ability to interact with clients in a professional manner
• Must be willing to work on-site
• Must be willing to work nights and weekends

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

Check out our Facebook page: www.facebook.com/selectvoicecomph