Onsite Customer Support & Troubleshooting Specialist

Recruitify_HR; Caloocan; On-site; PHP 223,000 - 446,000; Full time

Job summary

Recruitify_HR is hiring a Customer Service Representative to join our on-site team in the Philippines. You will handle customer inquiries, document interactions and orders, and share information in line with company policies.

You will support a positive, team-oriented work environment and perform basic troubleshooting when needed, escalating complex concerns for timely resolution.

The position welcomes high school graduates or current undergraduates, with interviews conducted on-site.

Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Documentation

Teamwork

On-site work

Education

High school diploma or equivalent

College undergraduates welcome

Job description

Recruitify_HR is hiring a Customer Service Representative to join our on-site team in the Philippines. You will handle customer inquiries, document interactions and orders, and share information in line with company policies.

You will support a positive, team-oriented work environment and perform basic troubleshooting when needed, escalating complex concerns for timely resolution.

The position welcomes high school graduates or current undergraduates, with interviews conducted on-site.