Technical Support Manager CAS

Caldic; Pasig; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Global opportunities

Career growth

Inclusive, diverse environment

Job summary

Caldic is seeking a Technical Support Manager for Polymers (Plastics & Rubber) and Packaging in Pasig, Philippines. The role is hybrid, customer-facing, and centers on delivering technical value, material specs and commercial growth for converters and brand owners in the region.

You will troubleshoot processing bottlenecks, translate test data into actionable value, and collaborate with regional teams to tailor resin and additive solutions.

Qualifications

• Bachelor's degree in Chemical Engineering, Polymer Science/Engineering, Materials Science, Chemistry or related field.
• At least 5 years in customer-facing technical sales or technical service in Polymers/Packaging.
• Experience with converters and brand owners.
• Strong consultative selling and relationship-building.
• Proficient in MS Office and CRM; strong communication.

Responsibilities

• Gather market, converter and brand-owner intelligence in collaboration with local teams; track trends in lightweighting, sustainability, circular economy, and processing efficiency.
• Identify customer technical challenges and recommend specialty polymer resins, rubber compounds, masterbatches and additives.
• Coordinate customer sampling, formulation support and prototype requests with Caldic labs or partners; ensure briefs, specs, and timelines are clear.
• Interpret test data (tensile strength, elongation, MFI, dart impact, hardness, barrier properties, haze, gloss) for evaluating materials.
• Collaborate with sales, application scientists and specialists; manage trial loops and integrate customer feedback.
• Iterate solutions with labs based on line-trial feedback; troubleshoot defects and ensure processing stability.
• Develop commercial cost analyses and advise on packaging formats and structure (monolayer vs multilayer, gauge down-gauging, barrier requirements).
• Serve as technical bridge between local plants and suppliers to guide trials and qualification.

Skills

Problem solving

Teamwork

Attention to detail

Reliability

Empathy

Communication

Education

Bachelor's degree in a technical field

Tools

MS Office

CRM software

Job description

Job Description:

Job Details

Job Title: Technical Support Manager, Polymers (Plastics & Rubber) and Packaging

Location: Pasig City, Philippines

Work Arrangement: Hybrid

About the Role

As a Technical Support Manager, you will drive technical value creation, material specification and commercial growth across the polymers (plastics and rubber) and packaging sectors in the Philippines. Serving plastic and rubber converters, packaging converters, brand owners and industrial end-users, this role is a predominantly customer-facing technical sales and consultative advisory position, working closely with key suppliers and principals.

Working closely as well with local commercial teams and regional technical specialists and commercial leadership team, you will troubleshoot customer processing bottlenecks, recommend tailored specialty chemical and polymer solutions and translate complex technical test data into actionable commercial value for our clients.

Key Responsibilities

• Gather market, converter and brand-owner intelligence in close partnership with local commercial and marketing teams, tracking trends in lightweighting, sustainability, circular economy and processing efficiency.
• Identify customer technical challenges and recommend appropriate specialty polymer resins, rubber compounds, masterbatches and functional additive solutions tailored to converter line capabilities and end-use specifications.
• Coordinate customer sampling, formulation support and prototype requests through the regional/central Caldic application lab or authorized partner facility, ensuring project briefs, target specifications and timelines are clearly communicated.
• Interpret, communicate and apply physical, mechanical and optical property test data (such as tensile strength, elongation, melt flow index, dart impact, hardness, seal strength, barrier properties, haze and gloss) prepared by regional or partner laboratories, helping customers evaluate material performance and processing feasibility.
• Collaborate cross-functionally with local sales teams, regional application scientists and principal technical specialists, managing trial loops and integrating customer feedback to refine technical recommendations.
• Iterate technical solutions and processing recommendations with the regional or partner lab based on line-trial feedback from converters, troubleshooting defects and ensuring processing stability on customer manufacturing lines.
• Develop comprehensive commercial cost analyses, including raw-material cost models and landed-cost comparisons, while guiding customers on packaging format and structure specifications (e.g., monolayer vs. multilayer structures, gauge down-gauging, barrier requirements).
• Manage the technical specification process without operating an on-site laboratory in Manila, serving as the primary technical bridge between local converter plant personnel and partner suppliers/ Caldic regional technical resources to guide trials and qualification

Skills

• A commitment to meeting and exceeding client expectations and building long-term loyalty.
• Strong problem-solving skills with the ability to identify and address customer challenges effectively.
• Works effectively within a team, collaborating across departments to meet customer needs.
• High attention to detail in managing client accounts, ensuring accurate and timely delivery of solutions.
• Demonstrates reliability and builds trust with clients through consistent actions and ethical decision-making.

Job Requirements

• Bachelor's degree in Chemical Engineering, Polymer Science/Engineering, Materials Science, Chemistry or a closely related technical discipline.
• Proven track record in customer-facing technical sales, technical service or technical application advisory within B2B Specialty Chemicals or ingredients distribution, specifically serving the Polymers (Plastics and Rubber) and Packaging sectors, with at least 5 years working directly with converters and brand owners.
• Demonstrates ability to build and maintain strong, long-term relationships with clients.
• Strong consultative selling skills, with a focus on incremental growth through upselling and cross-selling within an existing customer base.
• Excellent communication, interpersonal, and presentation skills.
• Ability to gather insights based on client needs and information, and provide actionable recommendations.
• A high degree of empathy, customer orientation, and commitment to satisfaction.
• Proficiency in MS Office and CRM software.

About Caldic

At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.