Technical Support Manager, CAS

Caldic; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Caldic is seeking a technically skilled specialist in the Philippines to gather market intelligence, understand converter needs, and tailor resin, masterbatch and additive solutions to end-use specifications.

You will coordinate sampling, communicate test data, and collaborate with regional teams to refine recommendations and ensure manufacturing line stability on customer sites.

Responsibilities

• Gather market, converter and brand-owner intelligence in close partnership with local commercial and marketing teams, tracking trends in lightweighting, sustainability, circular economy and processing efficiency.
• Identify customer technical challenges and recommend appropriate specialty polymer resins, rubber compounds, masterbatches and functional additive solutions tailored to converter line capabilities and end-use specifications.
• Coordinate customer sampling, formulation support and prototype requests through the regional/central Caldic application lab or authorized partner facility, ensuring project briefs, target specifications and timelines are clearly communicated.
• Interpret, communicate and apply physical, mechanical and optical property test data prepared by regional or partner laboratories, helping customers evaluate material performance and processing feasibility.
• Collaborate cross-functionally with local sales teams, regional application scientists and principal technical specialists, managing trial loops and integrating customer feedback to refine technical recommendations.
• Iterate technical solutions and processing recommendations with the regional or partner lab based on line-trial feedback from converters, troubleshooting defects and ensuring processing stability on customer manufacturing lines.
• Develop comprehensive commercial cost analyses, including raw-material cost models and landed-cost comparisons, while guiding customers on packaging format and structure specifications.
• Manage the technical specification process without operating an on-site laboratory in Manila, serving as the primary technical bridge between local converter plant personnel and partner suppliers/ Caldic regional technical resources to guide trials and qualification

Job description

• Gather market, converter and brand-owner intelligence in close partnership with local commercial and marketing teams, tracking trends in lightweighting, sustainability, circular economy and processing efficiency.
• Identify customer technical challenges and recommend appropriate specialty polymer resins, rubber compounds, masterbatches and functional additive solutions tailored to converter line capabilities and end-use specifications.
• Coordinate customer sampling, formulation support and prototype requests through the regional/central Caldic application lab or authorized partner facility, ensuring project briefs, target specifications and timelines are clearly communicated.
• Interpret, communicate and apply physical, mechanical and optical property test data (such as tensile strength, elongation, melt flow index, dart impact, hardness, seal strength, barrier properties, haze and gloss) prepared by regional or partner laboratories, helping customers evaluate material performance and processing feasibility.
• Collaborate cross-functionally with local sales teams, regional application scientists and principal technical specialists, managing trial loops and integrating customer feedback to refine technical recommendations.
• Iterate technical solutions and processing recommendations with the regional or partner lab based on line-trial feedback from converters, troubleshooting defects and ensuring processing stability on customer manufacturing lines.
• Develop comprehensive commercial cost analyses, including raw-material cost models and landed-cost comparisons, while guiding customers on packaging format and structure specifications (e.g., monolayer vs. multilayer structures, gauge down-gauging, barrier requirements).
• Manage the technical specification process without operating an on-site laboratory in Manila, serving as the primary technical bridge between local converter plant personnel and partner suppliers/ Caldic regional technical resources to guide trials and qualification