Technical Support Engineer (Java & Network Troubleshooting)

Claymore Solutions Corporation; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Claymore Solutions Corporation seeks an experienced platform reliability engineer in Manila to guide incident response, investigate root causes, and drive permanent fixes. You will manage capacity of core networks and monitor performance to keep services running around the clock.

You will analyze L2 requests, escalate appropriately, and work with teams using Jira tickets and monitoring tools such as Dynatrace. The role requires strong English, Linux, and SQL skills, and a proactive mindset.

Qualifications

• Good level of English.
• Must have at least one of the following skills, willing and eager to learn the rest of them:
• Java, SQL, Oracle PLSQL, Oracle DB, Postgres, Network, Linux Systems
• Event Driven Architecture, RabbitMQ, Dynatrace
• Knowledge on Java applications (Oracle, PostgreSQL integrations, log monitoring, etc.)
• Knowledge on Software Development Life Cycle (SDLC)
• Knowledge on writing scripts for automation purposes
• Knowledge on working with Ticketing environments (Jira, service desk)
• Knowledge on working with application monitoring tools (Dynatrace, AppDynamics)
• Knowledge on SQL queries (Oracle, PostgreSQL)
• Knowledge on Linux operating system
• Preferred: Well-rounded experience with multiple operating systems, Web technologies, and test environments
• Strong problem-solving skills with good communication
• Ability to work under pressure with high sense of urgency
• Ability to work in flexible hours

Responsibilities

• Guide through impacting service incidents, owning the investigation, diagnosis, identifying root cause, and take actions to permanently fix problems
• Capacity management of the core and broadband networks to keep customer performance at the highest level with a proactive approach
• Analyze L2 support requests from individual business units, take action to resolve the issue and/or elevate them to relevant teams
• Proactively monitor the platform, interpret the information, and take action accordingly to ensure the platform is up and running 24/7 (within the shifts)
• Monitor the service components using monitoring tools such as Dynatrace
• Monitor maintenance announcements of platform providers and inform related teams
• Work in shifts to ensure the platform is up and running 24/7, based on shift rotations defined and participate in planned activities
• Keep the services up at highest quality and availability
• Troubleshoot and provide permanent or workaround solutions to customer complaints in timely manner
• Identify, prioritize, elevate issues (when required) to the appropriate teams
• Create the defects / bugs to L3 by creating Jira tickets and regularly monitor their status

Skills

Java

SQL

Oracle

PostgreSQL

Linux

Networking

Dynatrace

RabbitMQ

SDLC

Automation scripting

Jira

Web technologies

Tools

Jira

AppDynamics

Git

Dynatrace

Monitoring tools

Job description

Responsibilities

- Responsible for guiding through impacting service incidents, owning the investigation, diagnosis, identifying of root cause and take actions to permanently fix the problems

- Capacity management of the core and broadband networks to keep the customer performance at the highest level with a proactive approach

- Analyze L2 support requests from individual business units, take action to resolve the issue and/or elevate them to relevant teams

- Proactively monitor the platform, interpret the information, and take action accordingly to ensure the platform is up and running 24/7 (within the shifts)

- Monitor the service components using monitoring tools such as Dynatrace

- Monitor maintenance announcements of platform providers and inform related teams

- Work in shifts to ensure the platform is up and running 24/7, based on shift rotations defined and participate in planned activities

- Keep the services up at highest quality and availability

- Troubleshoot and provide permanent or workaround solutions to customer complaints in timely manner

- Identify, prioritize, elevate issues (when required) to the appropriate teams

- Create the defects / bugs to L3 by creating Jira tickets and regularly monitor their status

Skills & Qualifications

- Good level of English

- Must have at least one of the following skills, willing and eager to learn the rest of them:

o Java, SQL, Oracle PLSQL, Oracle DB, Postgres, Network, Linux Systems

- Experience with the following is a plus:

o Event Driven Architecture, RabbitMQ, Dynatrace

- Knowledge on Java applications (Oracle, PostgreSQL integrations, log monitoring, etc.)

- Knowledge on Software Development Life Cycle (SDLC)

- Knowledge on writing scripts for automation purposes

- Knowledge on working with Ticketing environments (Jira, service desk)

- Knowledge on working with application monitoring tools (Dynatrace, AppDynamics)

- Knowledge on SQL queries (Oracle, PostgreSQL)

- Knowledge on Linux operating system

- Preferred: Well-rounded experience with multiple operating systems, Web technologies, and test environments

- Strong problem-solving skills with good communication

- Ability to work under pressure with high sense of urgency

- Ability to work in flexible hours