Technical Support Engineer | Hybrid (Ortigas), Midshift

Uncover; Manila, Hinoba-an; On-site; PHP 320,000 - 520,000; Full time

Job summary

Uncover is seeking a Technical Support Engineer with hands-on incident management and cross-platform support experience to ensure the stability, security, and efficiency of IT systems across MacOS and Windows environments.

The role involves configuring, maintaining, and troubleshooting hardware and software, supporting VoIP systems and enterprise applications, monitoring performance, and collaborating with cross-functional teams.

Qualifications

• Hands-on experience in incident management and system configurations.
• Experience supporting MacOS and Windows environments.
• Willingness to participate in training and development programs.

Responsibilities

• Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
• Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
• Administer and support VoIP systems and other enterprise applications.
• Monitor system performance, availability, and reliability, escalating issues when necessary.
• Collaborate with cross-functional teams to design, implement, and optimise IT infrastructure.
• Participate in training and mentorship programs to develop leadership and team management skills.
• Assist in cybersecurity tasks, including patch management, endpoint protection, and monitoring.
• Support network administration activities such as user access, connectivity troubleshooting, and basic configuration.
• Document processes, configurations, and incident resolutions to maintain knowledge bases and improve efficiency.

Skills

Incident management

MacOS support

Windows support

VoIP systems

Cybersecurity tasks

Patch management

Endpoint protection

Network administration

Cross-functional collaboration

Job description

We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows environments but will also be open to training and development opportunities that prepare them to lead or manage a team in the future.

• Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
• Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
• Administer and support VoIP systems and other enterprise applications.
• Monitor system performance, availability, and reliability, escalating issues when necessary.
• Collaborate with cross-functional teams to design, implement, and optimise IT infrastructure.
• Participate in training and mentorship programs to develop leadership and team management skills.
• Assist in cybersecurity tasks, including patch management, endpoint protection, and monitoring.
• Support network administration activities such as user access, connectivity troubleshooting, and basic configuration.
• Document processes, configurations, and incident resolutions to maintain knowledge bases and improve efficiency.