Technical Support Enablement Specialist

Tasq Work; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Tasq Work is seeking a Training Designer & Enablement Specialist to create comprehensive materials and deliver hands-on training on ad tech platforms, APIs, and analytics workflows. You will design labs, guides, and e-learning modules and lead both in-person and virtual sessions.

You will equip cross-functional teams with product knowledge to resolve backend issues, debug API payloads, and improve conversion tracking and measurement methodologies.

Qualifications

• Bachelor's degree in a technical field is required.
• Minimum 2 years in backend product support, ad tech, or SaaS integrations.
• Minimum 2 years in training and adult learning in a BPO environment.
• Strong SQL skills for data analysis and reporting.
• Experience with APIs, server-side tracking, webhooks, and SDKs.
• Familiarity with Ads Manager or similar platforms.
• Ability to interpret and debug API payloads (JSON/XML).
• Understanding of conversion tracking, attribution, and analytics.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Design training materials, labs, guides, and e-learning modules covering ad tech platforms and analytics workflows.
• Deliver live and virtual instructor-led training on SQL data analysis, server-side tracking, and API debugging.
• Equip support and integrations teams with product knowledge to resolve backend issues.
• Train teams on RESTful APIs, webhooks, and event-based tracking architectures.
• Lead sessions on conversion tracking fundamentals, deduplication, and attribution windows.
• Design assessments, certifications, and practical skill evaluations.
• Collaborate with Product, Engineering, Customer Success, and Revenue Enablement.

Skills

SQL analysis

APIs & webhooks

Ad tech knowledge

Training & facilitation

Technical communication

Data reporting

Server-side tracking

Digital marketing analytics

Education

Bachelor's degree in CS/SE/IS

Tools

Ads Manager

JSON/XML debugging

REST APIs

Job description

Tasq Work is seeking a Training Designer & Enablement Specialist to create comprehensive materials and deliver hands-on training on ad tech platforms, APIs, and analytics workflows. You will design labs, guides, and e-learning modules and lead both in-person and virtual sessions.

You will equip cross-functional teams with product knowledge to resolve backend issues, debug API payloads, and improve conversion tracking and measurement methodologies.