Helpdesk Customer Support - Training Manager

TASQ Staffing Solutions; Taguig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

TASQ Staffing Solutions is hiring for a Technical Training Manager in Taguig, Philippines. The role requires at least 2 years of experience in backend product support or related fields, strong SQL skills, and proven leadership in technical training. The candidate will define training strategies and oversee curriculum quality, team development, and delivery of technical training. This position offers a chance to work with emerging technologies and support high performance in training programs.

Qualifications

• At least 2 years of experience in backend product support or related roles.
• Experience in SaaS and API-first platforms is required.
• Proven leadership experience such as team lead or training manager.
• Strong background in training program creation and management.

Responsibilities

• Define the strategic vision for the Training & Enablement function.
• Manage and develop a team of Technical Trainers and Instructional Designers.
• Oversee the architecture and quality of all training curricula.
• Quality-review the delivery of all technical training programs.
• Analyze training performance data using SQL.
• Ensure accurate training coverage of API and integration topics.

Skills

SQL & Data Analysis

APIs, Server-Side Tracking & SDKs

API Payload Debugging (JSON / XML)

Ads Manager Platforms

Conversion Tracking & Attribution

Job description

Qualifications:

Experience

• At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role.
• Experience in SaaS, especially with API-first platforms, multi-tenant architectures, and platform lifecycle management.
• Proven growth into leadership roles such as team lead, training manager, or senior technical enablement.
• Strong background in creating or expanding training programs, managing trainers, and ensuring curriculum quality in technical, SaaS, or digital advertising environments.

Technical Skills

• SQL & Data Analysis: Demonstrate your expert-level SQL skills, mastering multi-table joins, window functions, CTEs, subqueries, aggregations, and fine-tuning query performance to deliver top-notch results.

• APIs, Server-Side Tracking & SDKs: Expertise in mastering RESTful APIs, including a deep understanding of HTTP methods, authentication techniques like OAuth 2.0, API keys, and JWT, as well as managing rate limiting, error handling, pagination, and versioning with finesse.

• API Payload Debugging (JSON / XML): Proven expertise in interpreting, analyzing, and troubleshooting API payloads in both JSON and XML formats — skillfully identifying schema violations, malformed fields, type mismatches, and missing parameters.

• Ads Manager Platforms: Demonstrated expertise with Ads Manager platforms such as Meta Business Suite, Google Ads, TikTok for Business, or their equivalents—enough to confidently lead training sessions and manage platform-specific support workflows.

• Conversion Tracking & Attribution: Demonstrate advanced mastery of conversion tracking systems — including pixel events, server-side events, deduplication logic, match key strategies, and signal quality benchmarks — enabling you to confidently lead technical training sessions on these critical topics.

Roles & Responsibilities:

1. Training Program Strategy & Leadership

• Define and own the strategic vision for the Training & Enablement function, developing a multi-year learning roadmap that aligns training program design, delivery priorities, and capability‑building investments with organizational growth objectives.

2. Trainer Management & Team Development

• Directly manage and develop a team of Technical Trainers and Instructional Designers, setting performance expectations, conducting structured reviews, and building individual development plans aligned to instructional and technical career paths.

3. Technical Curriculum Architecture & Design Oversight

• Oversee the architecture and quality of all technical training curricula — including onboarding programs, role-based learning paths, advanced technical workshops, and refresher training — ensuring content is accurate, engaging, and tied to measurable performance outcomes.

4. Technical Training Delivery & Facilitation Oversight

• Oversee and quality‑review the delivery of all technical training programs — including new hire onboarding bootcamps, API and integration workshops, SQL labs, conversion tracking deep‑dives, and Ads Manager platform training.

5. SQL-Driven Learning Analytics & Performance Measurement

• Use expert-level SQL to extract, analyze, and model training performance data from LMS databases, assessment systems, and support platforms — building the analytical foundation for evidence‑based training program decisions.

6. API, Integration & Technical Skills Training Oversight

• Own the training function's coverage of API and technical integration topics — ensuring curricula on RESTful APIs, server-side tracking, webhooks, and SDK implementations are accurate, current, and sufficiently hands‑on to build real‑world competency.