Technical Support & Escalation Coordinator I

RELX International; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX International is seeking a qualified Technical Support Representative to provide high quality telephonic support for software, network, browser, and OS issues. You will handle account-related queries, perform billing support, and escalate complex problems while maintaining positive customer relationships.

The role requires at least 2 years in TSR/CSR, strong communication, and the ability to learn enterprise AI tools.

Qualifications

• Bachelor's degree or completed at least 2 years in college with no back subjects.
• At least 2 years TSR/CSR experience.
• Excellent verbal and written communication skills.
• Experience with CRM and Microsoft Office applications.
• Knowledge of accounting software like QuickBooks is a plus.

Responsibilities

• Provide high quality telephonic technical support and problem resolution.
• Assist with account related issues including ID/password and billing support.
• Escalate unresolved issues to the appropriate department.
• Document interactions and follow mandatory callbacks.
• Collaborate in a team environment to improve knowledge and performance.

Skills

Communication

Multi-tasking

Detail oriented

Team player

Problem solving

Learning AI tools

CRM proficiency

Education

Bachelor's degree or 2 years college

Tools

CRM platforms

Microsoft Office

Accounting software (QuickBooks)

Job description

RELX International is seeking a qualified Technical Support Representative to provide high quality telephonic support for software, network, browser, and OS issues. You will handle account-related queries, perform billing support, and escalate complex problems while maintaining positive customer relationships.

The role requires at least 2 years in TSR/CSR, strong communication, and the ability to learn enterprise AI tools.