Technical Support Administrator - Flexible Work

Canon New Zealand; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Canon Business Services Centre Philippines is looking for a Technical Support Administrator to assist customers with basic troubleshooting of printers, scanners, calculators, and related products. You will handle inbound calls and emails, perform occasional outbound calls, and document interactions in our systems.

Ideal candidates will have customer service experience, good communication skills, and a willingness to learn product knowledge across Windows and Mac platforms.

Qualifications

• Experience in customer service or call center is preferred.
• Ability to troubleshoot consumer electronics via guided steps.
• Strong verbal and written communication with customers.

Responsibilities

• Answer inbound calls and emails, and provide clear resolutions to customers.
• Occasionally perform outbound calls to assist with troubleshooting.
• Identify customer issues and advise on available support options.
• Stay updated with product knowledge and escalate issues when needed.

Skills

Customer service

Communication

Troubleshooting

Call handling

Tools

Windows OS

Mac OS

Job description

Canon Business Services Centre Philippines is looking for a Technical Support Administrator to assist customers with basic troubleshooting of printers, scanners, calculators, and related products. You will handle inbound calls and emails, perform occasional outbound calls, and document interactions in our systems.

Ideal candidates will have customer service experience, good communication skills, and a willingness to learn product knowledge across Windows and Mac platforms.