Technical Support

Larx Trading; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Larx Trading is seeking a Technical Support Specialist in the Philippines, specifically Metro Manila in Quezon City, to provide frontline technical assistance for hardware, software, and network systems. You will handle Tier 1/2 issues via phone, email, chat, or in-person, ensuring prompt resolution and excellent customer service.

Responsibilities include diagnosing and resolving technical problems, guiding non-technical users through solutions, and escalating complex issues to Tier 3 as needed.

Qualifications

• Strong analytical and diagnostic abilities under pressure.
• Clear verbal and written communication, able to explain technical concepts in plain language.
• Patience, empathy and dedication to delivering a positive user experience.

Responsibilities

• Provide first- and second-level (Tier 1/2) technical support via phone, email, chat, or in-person.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system administration issues.
• Guide non-technical end-users through step-by-step problem-solving procedures.
• Escalate complex or unresolved technical issues to Tier 3 support or engineering teams.

Skills

Problem-Solving

Communication

Customer Service

Organization

Job description

The Technical Support Specialist is responsible for providing technical assistance, troubleshooting, and support for hardware, software, and network systems. This role serves as the primary point of contact for end-users experiencing technical issues, ensuring prompt resolution, maintaining system stability, and delivering high quality customer service.

Key Responsibilities & Duties

• Provide first- and second-level (Tier 1/2) technical support via phone, email, chat, or in-person.

• Diagnose, troubleshoot, and resolve hardware, software, network, and system administration issues.

• Guide non-technical end-users through step-by-step problem-solving procedures.

• Escalate complex or unresolved technical issues to Tier 3 support or engineering teams.

Soft Skills & Competencies

• Problem-Solving: Strong analytical and diagnostic abilities under pressure.

• Communication: Clear verbal and written skills, with the ability to explain complex technical concepts in plain language.

• Customer Service: Patient, empathetic, and dedicated to delivering a positive user experience.

• Organization: Ability to prioritize multiple tickets, manage time effectively, and maintain detailed documentation.