Technical Solutions Engineer

Enroute; Mexico; On-site; PHP 1,586,000 - 3,172,000; Part time

Benefits offered by this job

Health insurance

Remote across LATAM

Year-end bonus

Vacation allowance

Work-from-home bonus

Job summary

Enroute is seeking a Technical Solutions Engineer to support enterprise customers remotely across LATAM. This role combines technical expertise with customer-facing communication to deliver onboarding, implementations, and ongoing success.

You will collaborate with Product, Engineering, and Customer Success teams to troubleshoot issues, design scalable solutions, and document best practices. Ideal candidates have 2–4 years of relevant experience and strong English and Portuguese skills.

Qualifications

• 2–4 years in a customer-facing technical role.
• Strong experience with JavaScript/TypeScript.
• Experience with SQL and REST APIs.
• Excellent technical and non-technical communication.
• Fluent Portuguese and advanced English (C1).
• Spanish is a plus.

Responsibilities

• Lead technical onboarding and implementations for new customers.
• Provide technical support and troubleshoot complex issues.
• Design and recommend technical solutions to meet customer needs.
• Collaborate with Product and Engineering to resolve escalations.
• Create and maintain technical docs and SOPs.
• Monitor support performance and drive process improvements.
• Build long-term relationships as a trusted technical advisor.

Skills

JavaScript/TypeScript

SQL

REST APIs

Technical communication

Customer-facing

Portuguese

English

Spanish

Tools

Zendesk

Jira

Job description

We love technology, and we enjoy what we do. We are driven by curiosity, innovation, and the desire to continuously improve. We take ownership of our work, value collaboration, and foster a culture built on trust and accountability.

At Enroute, we offer competitive compensation, excellent benefits, flexible work arrangements, and a collaborative environment where you can grow professionally whilemaintaininga healthy work-life balance.

We are looking for aTechnical Solutions Engineerto join our team and help deliver exceptional technicalexperiencesfor enterprise customers. This is a customer-facing role whereyou'llcombine technicalexpertise, problem-solving, and communication skills to support product implementations, technical onboarding, and ongoing customer success.

This is a 3 to 6-month project with the possibility of extension based on business needs.

You will collaborate closely with Product, Engineering, and Customer Success teams to deliver scalable solutions, troubleshoot technical issues, and ensure customers get the most value from our platform.

Must Have

• 2–4 years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, Technical Account Management, Technical Customer Success, etc.).
• Strong experience withJavaScript(TypeScript is a plus).
• Experience working withSQL.
• Familiarity withREST APIs.
• Strong troubleshooting and analytical skills.
• Excellent communication skills with both technical and non-technical audiences.
• Fluent Portuguese (required).
• Advanced English (C1).
• Spanish is a plus.

Nice to Have

• Experience supporting SaaS platforms.
• AdTech orMarTechexperience.
• Python or other scripting languages.
• Experience with mobile application troubleshooting.
• OTT or streaming technologies.
• Experience with Zendesk, Jira, or similar ticketing platforms.
• Experience working with publishers, advertisers, or digital media companies.

What You'll Do

• Lead technical onboarding and implementation for new customers.
• Provide technical support and troubleshoot complex customer issues.
• Design and recommend technical solutions to meet customer needs.
• Collaborate with Product and Engineering teams to resolve escalations.
• Support customers through technical calls, solution workshops, and implementation planning.
• Create and maintain technical documentation, knowledge base articles, and SOPs.
• Monitor support performance and contribute to continuous process improvements.
• Build long-term relationships with customer stakeholders and act as a trusted technical advisor.

Why Join Us?

• Remote opportunity across LATAM.
• 3 to 6-month project with the possibility of extension.
• Work directly with international customers and cross-functional Product and Engineering teams.
• Gain exposure to complex customer implementations, technical consulting, and enterprise SaaS environments.
• Collaborative, fast-paced environment where you'll have a direct impact on customer success and product improvement.

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Coverage
• TDU Membership
• MediAccess
• Health Check-Up Subsidy
• Preferential rates for car insurance
• Vacations
• Official Mexican Holidays
• Life Happens Days
• Bereavement Leave
• Civil Marriage Leave
• English Classes
• Certifications
• Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS)
• Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf)
• Taquitos Rewards
• Birthday Bonus
• Work-from-home Bonus
• Laptop Policy

Equal employment

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.