CRM & Business Analytics Manager

B. Braun; Taguig; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Group Term Life Insurance

Medical and Optical Reimbursement

Provision of laptop/iPad

Maternity assistance

Training and development programs

Team-building events

Job summary

B. Braun Philippines is seeking a CRM & Business Analytics Manager to lead the CRM platform, governance, and analytics programs.

You will partner with regional teams to drive data‑driven decisions, optimize CRM operations, and deliver insights that enhance commercial performance. The role requires hands‑on experience with Salesforce or similar CRM systems, Power BI dashboards, SQL data integration, and strong stakeholder management to influence cross‑functional initiatives in a matrix

Qualifications

• 5+ years in Sales Force Effectiveness, CRM management or analytics.
• Experience in CRM administration, data governance and user support.
• Proficient in building dashboards with Power BI.
• Experience integrating data from ERP systems like SAP using SQL.
• Strong stakeholder management and communication skills.

Responsibilities

• Oversee the administration, utilization, and maintenance of the CRM platform, ensure data accuracy, integrity, and security across all records
• Monitor system performance and recommend enhancements to improve efficiency
• Develop CRM local governance, guidelines and best practices to ensure consistent adoption and usage
• Deliver training and support to promote effective usage and awareness of CRM’s operational benefits to the commercial team

Skills

Sales force effectiveness

CRM management

Business analytics

Stakeholder management

Communication skills

Matrix leadership

Tools

Power BI

SQL

SAP

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

CRM & Business Analytics Manager

Company: B. BRAUN MEDICAL SUPPLIES, INC.

Job Posting Location: Taguig City, National Capital Region, Philippines

Functional Area: Other Areas

Working Model: Hybrid

Requisition ID: 12665

Are you passionate aboutCRM and Business Analyticsand its' processes? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As aManager – CRM & Business Analyticsat B.Braun, you will play a key role in supporting the effectiveness of the commercial organization by managing the CRM platform and business analysis databases, developing and implementing CRM strategies, and utilizing data modeling tools and techniques to generate actionable business insights. These insights enable data‑driven decision making that enhances business performance. You will also ensure that the CRM system is effectively maintained and leveraged, while also driving continuous improvement through analytics, strategy execution, and collaboration with regional teams.

Your Key Responsibilities:

• Oversee the administration, utilization, and maintenance of the CRM platform, ensure data accuracy, integrity, and security across all records
• Monitor system performance and recommend enhancements to improve efficiency
• Develop CRM local governance, guidelines and best practices to ensure consistent adoption and usage
• Deliver training and support to promote effective usage and awareness of CRM’s operational benefits to the commercial team

Business Analytics and Insights

• Generate actionable insights by integrating and analyzing CRM data alongside SAP and other business data sources
• Design, build and optimize Power BI dashboards and reports using CRM, SAP and other business data sources for effective performance monitoring and analysis
• Recommend and implement data integration solutions using SQL and other technologies to consolidate data from CRM, SAP and other business data sources

Innovation and Continuous Improvement

• Stay updated on emerging technologies, industry trends, and evolving best practices in CRM Operational Excellence and Business Analytics
• Identify opportunities for innovation and process improvement to enhance commercial effectiveness
• Implement new tools, techniques, and methodologies that strengthen the organization’s competitive edge

Stakeholder Management and Leadership

• Build and maintain strong relationships with internal and external stakeholders
• Coach and mentor colleagues to build analytical capability and foster collaboration
• Lead multi ‑ stakeholder projects in a matrix environment, ensuring alignment, accountability, and successful execution of strategic initiatives

Collaboration and Best Practice Sharing

• Actively liaise with APAC CRM and Commercial Excellence teams to share and adopt best practices
• Represent the Philippines in regional forums and ensure alignment with global strategies
• Adapt and localize regional methodologies to local needs while maintaining consistency with broader organizational goals
• Facilitate knowledge transfer and encourage collaboration across teams

What you will bring to the team:

• Minimum 5 years of experience in Sales Force Effectiveness, CRM Management or business analytics
• Experience in CRM administration including system management, user support and data governance
• Proficiency in developing dashboards and reports using Power BI or similar platform
• Strong experience in business analytics including data analysis, performance monitoring and generating actionable insights to support the business
• Experience in working with CRM Systems (Salesforce or similar) and ERP systems such as SAP and integrating data from multiple sources using SQL or similar
• Preferably within pharmaceutical or healthcare industry with proven success record
• Strong stakeholder management and communication skills with ability to translate business requirements into analytical solutions and recommendations
• Ability to influence cross-functional teams in a matrix environment and coordinate multi-stakeholder projects
  

What sets B. Braun apart?

B. Braun is dedicated to protecting and improving global health. Established in the Philippines in 1985, it leverages over 185 years of innovation from its parent company, B. Braun Melsungen AG, which operates in 64+ countries. Initially focused on sutures and disposables, B. Braun Philippines has grown over 39 years to employ more than 800 sales and service professionals.

We now offer advanced dialysis treatments and a broad range of healthcare solutions, including infusion devices, surgical instruments, sutures, regional anaesthesia, haemodialysis machines, disposables, value-added drugs, and clinical nutrition, delivering comprehensive patient care across the country.

What can we offer you?

• Group Term Life Insurance
• Medical and Optical Reimbursement
• Provision of company laptop/iPad
• Maternity assistance
• Training and development programs
• Engage in fun activities and team-building events

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.