Technical Services Ops Support Specialist

Xerox; Cebu City; On-site; PHP 700,000 - 900,000; Full time

Job summary

Xerox is seeking a Technical Services Ops Support (TSOS) Specialist in Cebu, Philippines. The role focuses on back-office operations, coordinating activities, and ensuring service delivery through phone, email, and chat channels.

Messaging emphasizes stakeholder communication, data analysis with Excel, and process improvements in a fast-paced environment. This experienced professional will support multiple departments and contribute to operational excellence.

Qualifications

• Minimum 5 years of overall work experience.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational skills.
• Ability to work effectively in a fast-paced operational environment.

Responsibilities

• Provide back-office support through phone, email, and chat channels.
• Coordinate and support operational activities to ensure service delivery goals are achieved.
• Communicate effectively with internal stakeholders, vendors, suppliers, and support teams.
• Monitor work activities and provide administrative and operational support as required.
• Resolve customer and operational inquiries while maintaining high service quality standards.
• Utilize Excel and reporting tools to manage and analyze operational data.
• Support process improvements and contribute to overall team productivity.

Skills

Communication

Problem solving

Organizational skills

Leadership

Tools

Microsoft Excel

Reporting tools

Job description

Job Description:

Description & Requirements

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com

Overview:

The Technical Services Ops Support (TSOS) Specialist is responsible for providing operational and back-office support through phone, email, and chat channels. This role focuses on supporting day-to-day service operations, coordinating with stakeholders, managing operational activities, and ensuring service delivery objectives are met. The position plays a critical role in maintaining operational efficiency while delivering a high-quality support experience to both internal and external customers.

Why Join This Team:

• Be part of a growing operations team supporting critical business functions.
• Gain experience working with stakeholders across multiple departments.
• Develop expertise in service operations, customer support, and workforce coordination.
• Work in a collaborative environment focused on operational excellence.
• Build leadership, communication, and analytical skills while supporting business-critical processes.

What You Will Do:

• Provide back-office support through phone, email, and chat channels.
• Coordinate and support operational activities to ensure service delivery goals are achieved.
• Communicate effectively with internal stakeholders, vendors, suppliers, and support teams.
• Monitor work activities and provide administrative and operational support as required.
• Resolve customer and operational inquiries while maintaining high service quality standards.
• Utilize Excel and reporting tools to manage and analyze operational data.
• Support process improvements and contribute to overall team productivity.

What You Need to Succeed:

• Minimum 5 years of overall work experience.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational skills.
• Ability to work effectively in a fast-paced operational environment.

Preferred Qualifications:

• Advanced Microsoft Excel skills.
• Stakeholder management experience.
• Vendor and supplier management experience.
• Leadership or team coordination experience.
• Experience supporting operations, customer service, or service delivery functions.

How We Set You Up for Success:

• Structured onboarding and training program.
• Exposure to service operations and stakeholder management.
• Continuous learning opportunities to strengthen operational and leadership capabilities.
• Supportive team environment with regular collaboration across departments.
• Career growth opportunities within operations and service support functions.

General Information

City: Cebu, Cebu City, Lapu-Lapu City, Mandaue City

State/Province: Central Visayas (Region VII)

Country: Philippines

Date: Monday, October 12, 2026

Working time: Full-time

Ref#: 20041558

Job Level: Individual Contributor

Job Type: Experienced

Seniority Level: Associate