Customer Care Specialist

Xerox; Cebu City; Presencial; PHP 420 000 - 540 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite work

Night shift

Resumo da oferta

Xerox is seeking a Customer Care Specialist in Cebu to deliver exceptional support across phone, email, and chat. You will manage inquiries, coordinate with internal teams to resolve issues, and ensure timely, accurate service while fostering a customer-focused, collaborative environment.

Ideal candidates have 3+ years in customer service, strong English skills, and experience with CRM/ticketing systems. Night shifts and weekends may be required in this role at Xerox Philippines.

Qualificações

• Bachelor’s degree required.
• 3+ years in customer service, preferably within a BPO/shared services.
• Strong English written and verbal communication.
• Proficiency in Microsoft Excel.
• Experience in SLA-driven, high-volume customer service environments.
• Ability to collaborate with cross-functional and global teams.
• Willingness to work a night shift and weekends as needed.
• Experience with CRM/ticketing systems is a plus.
• Background in logistics or process improvement initiatives is an advantage.

Responsabilidades

• Provide timely, professional customer support via phone, email, and chat.
• Manage and track customer cases to ensure resolution within service levels.
• Partner with internal teams to investigate and resolve customer concerns efficiently.
• Monitor ongoing requests and proactively follow up to ensure closure and satisfaction.
• Communicate updates, resolutions, and next steps clearly to customers.
• Handle escalated and complex issues with a solution-oriented approach.
• Maintain accurate records of customer interactions, transactions, and case activities.

Conhecimentos

Customer service

English proficiency

Cross-functional collaboration

Microsoft Excel

CRM & ticketing

SLA-driven support

Formação académica

Bachelor’s degree

Ferramentas

CRM systems

Excel

Descrição da oferta de emprego

Job Description

Join Xerox as a Customer Care Specialist, where you will deliver exceptional customer support across phones, email, and chat channels. In this role, you will manage customer inquiries, coordinate with internal teams to resolve issues, and ensure timely, accurate, and professional service while contributing to a customer-focused and collaborative environment.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.

Learn more about us at www.xerox.com.

Description & Requirements

Overview

Join Xerox as a Customer Care Specialist, where you will deliver exceptional customer support across phones, email, and chat channels. In this role, you will manage customer inquiries, coordinate with internal teams to resolve issues, and ensure timely, accurate, and professional service while contributing to a customer-focused and collaborative environment.

Why Join This Team

• Work with global customers and cross-functional teams in a dynamic, fast-paced environment.
• Gain exposure to customer care, case management, and business operations processes.
• Build expertise in customer support, problem-solving, and issue resolution.
• Develop professionally within a collaborative and supportive team environment.
• Be part of an organization committed to delivering excellent customer experiences.

What You Will Do

• Provide timely and professional customer support via phone, email, and chat.
• Manage and track customer cases to ensure resolution within established service levels.
• Partner with internal teams to investigate and resolve customer concerns efficiently.
• Monitor ongoing requests and proactively follow up to ensure closure and customer satisfaction.
• Communicate updates, resolutions, and next steps clearly and professionally to customers.
• Handle escalated and complex customer issues with a solution-oriented approach.
• Maintain accurate records of customer interactions, transactions, and case activities.

What You Need to Succeed

• Bachelor’s degree required.
• Minimum of 3 years of customer service experience, preferably within a BPO, shared services, or similar environment.
• Strong English communication skills, both written and verbal.
• Proficiency in Microsoft Office applications, including Excel.
• Experience working in SLA-driven or high-volume customer service environments.
• Strong analytical, problem-solving, and organizational skills.
• Ability to collaborate effectively with cross-functional and global teams.
• Willingness to work a night shift schedule and weekends as business needs require.
• Experience with CRM, ticketing, or case management systems is a plus.
• Background in order management, logistics, supply chain, or process improvement initiatives such as Lean or Six Sigma is an advantage.

How We Set You Up for Success

• Opportunities to develop expertise in customer support, case management, and issue resolution.
• Exposure to global teams, customers, and business operations processes.
• Collaborative environment that encourages continuous learning and knowledge sharing.
• Opportunities to contribute to process improvements and customer experience initiatives.
• Full onsite work environment at Lexmark Plaza 1, Cebu, with a night shift schedule (9:00 PM ± 2 hours).

General Information

City

Cebu, Cebu City, Lapu-Lapu City, Mandaue City

State/Province

Central Visayas (Region VII)

Country

Philippines

Date

Friday, October 9, 2026

Working time

Full-time

Ref#

20041307

Job Level

Individual Contributor

Job Type

Experienced

Seniority Level

Associate