Technical Services Ops Support Specialist

Xerox Philippines; Lapu-Lapu; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Structured onboarding and training

Career growth opportunities

Collaborative team environment

Exposure to service operations

Job summary

Xerox Philippines is seeking a Technical Services Ops Support (TSOS) Specialist to provide back-office support and coordinate day-to-day service operations across phone, email, and chat channels.

You will work with internal stakeholders and vendors to ensure service delivery goals are met, analyze operational data in Excel, and support process improvements in a fast-paced environment.

Qualifications

• Minimum 5 years of overall work experience.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational skills.
• Ability to work effectively in a fast-paced operational environment.

Responsibilities

• Provide back-office support through phone, email, and chat channels.
• Coordinate and support operational activities to ensure service delivery goals are achieved.
• Communicate effectively with internal stakeholders, vendors, suppliers, and support teams.
• Monitor work activities and provide administrative and operational support as required.
• Resolve customer and operational inquiries while maintaining high service quality standards.
• Utilize Excel and reporting tools to manage and analyze operational data.
• Support process improvements and contribute to overall team productivity.

Skills

Customer service

Communication skills

Problem solving

Organization

Fast-paced environment

Tools

Microsoft Excel

Reporting tools

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

The Technical Services Ops Support (TSOS) Specialist is responsible for providing operational and back-office support through phone, email, and chat channels. This role focuses on supporting day-to-day service operations, coordinating with stakeholders, managing operational activities, and ensuring service delivery objectives are met. The position plays a critical role in maintaining operational efficiency while delivering a high-quality support experience to both internal and external customers.

Why Join This Team

• Be part of a growing operations team supporting critical business functions.
• Gain experience working with stakeholders across multiple departments.
• Develop expertise in service operations, customer support, and workforce coordination.
• Work in a collaborative environment focused on operational excellence.
• Build leadership, communication, and analytical skills while supporting business-critical processes.

What You Will Do

• Provide back-office support through phone, email, and chat channels.
• Coordinate and support operational activities to ensure service delivery goals are achieved.
• Communicate effectively with internal stakeholders, vendors, suppliers, and support teams.
• Monitor work activities and provide administrative and operational support as required.
• Resolve customer and operational inquiries while maintaining high service quality standards.
• Utilize Excel and reporting tools to manage and analyze operational data.
• Support process improvements and contribute to overall team productivity.

What You Need to Succeed

• Minimum 5 years of overall work experience.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational skills.
• Ability to work effectively in a fast-paced operational environment.

Preferred Qualifications

• Advanced Microsoft Excel skills.
• Stakeholder management experience.
• Vendor and supplier management experience.
• Leadership or team coordination experience.
• Experience supporting operations, customer service, or service delivery functions.

How We Set You Up for Success

• Structured onboarding and training program.
• Exposure to service operations and stakeholder management.
• Continuous learning opportunities to strengthen operational and leadership capabilities.
• Supportive team environment with regular collaboration across departments.
• Career growth opportunities within operations and service support functions.