Tech Operations Support Specialist: Stakeholder & Service Delivery

Xerox Corporation

Cebu City

On-site

PHP 700,000 - 900,000

Full time

25 hours ago

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Job summary

Xerox Corporation in the Philippines is seeking a Technical Services Ops Support Specialist to provide back-office support via phone, email, and chat channels, coordinating with stakeholders to ensure service delivery goals are met. The role focuses on operational efficiency and delivering high-quality support to internal and external customers.

The ideal candidate has 5+ years of experience, at least 2 years in customer service, and strong communication, problem-solving, and organizational

Qualifications

Minimum 5 years of overall work experience.
At least 2 years of customer service experience.
Strong written and verbal communication skills.
Ability to work in a fast-paced operational environment.

Responsibilities

Provide back-office support through phone, email, and chat channels.
Coordinate and support operational activities to ensure service delivery goals are achieved.
Communicate effectively with internal stakeholders, vendors, suppliers, and support teams.
Monitor work activities and provide administrative and operational support as required.
Resolve customer and operational inquiries while maintaining high service quality standards.
Utilize Excel and reporting tools to manage and analyze operational data.
Support process improvements and contribute to overall team productivity.