Technical Services Manager

HGC Global Communications Limited; Manila; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

HGC Global Communications Limited seeks a Technical Presales Manager to support Wholesale & Carrier Sales with design, feasibility assessment, and commercial support for carrier-grade connectivity opportunities.

The role closely collaborates with customers, sales, engineering, network operations, product, and delivery teams to craft profitable, scalable solutions for carriers, hyperscalers, data centers, ISPs, content providers, and enterprise wholesale customers.

Qualifications

• Bachelor's degree required in a relevant field as listed.
• Minimum 8 years of experience in telecommunications or carrier wholesale environments.
• Strong knowledge of carrier Ethernet, MPLS/IP VPN, IP Transit, SD-WAN, and related tech.
• Experience supporting wholesale carriers, ISPs, hyperscalers, or enterprise customers.

Responsibilities

• Support sales teams in customer engagement, solution design, and technical presentations.
• Translate customer requirements into commercially viable network and connectivity solutions.
• Lead technical qualification, service feasibility assessment, and solution costing.
• Prepare technical proposals, RFIs, RFQs, RFPs, and tender responses.
• Coordinate with engineering, operations, product, and delivery teams to develop and implement solutions.
• Provide technical consultancy throughout the sales cycle and support successful project handover to delivery teams.
• Ensure solutions meet customer requirements, operational capabilities, and profitability targets.
• Maintain knowledge of industry trends, carrier technologies, and competitive offerings.

Skills

Customer-facing communications

Presentation skills

Problem solving

Stakeholder management

Education

Bachelor's degree in Telecommunications, Engineering, Computer Science, Information Technology, or related discipline

Job description

The Technical Presales Manager supports the Wholesale & Carrier Sales team by providing technical solution design, service feasibility assessment, and commercial support for carrier-grade connectivity opportunities. The role works closely with customers, sales, engineering, network operations, product, and delivery teams to develop profitable and scalable solutions for carriers, hyperscalers, data centers, ISPs, content providers, and enterprise wholesale customers.

Job Responsibilities:

• Support sales teams in customer engagement, solution design, and technical presentations.
• Translate customer requirements into commercially viable network and connectivity solutions.
• Lead technical qualification, service feasibility assessment, and solution costing.
• Prepare technical proposals, RFIs, RFQs, RFPs, and tender responses.
• Coordinate with engineering, operations, product, and delivery teams to develop and implement solutions.
• Provide technical consultancy throughout the sales cycle and support successful project handover to delivery teams.
• Ensure solutions meet customer requirements, operational capabilities, and profitability targets.
• Maintain knowledge of industry trends, carrier technologies, and competitive offerings.

Job Requirements:

• Bachelor's degree in Telecommunications, Engineering, Computer Science, Information Technology, or related discipline.
• Minimum 8 years of experience in telecommunications, network solutions, technical presales, or carrier wholesale business.
• Strong knowledge of Carrier Ethernet, MPLS/IP VPN, IP Transit, SD-WAN, Data Center Interconnect, Cloud Connectivity, and Optical Transport solutions.
• Experience supporting wholesale carriers, ISPs, cloud providers, hyperscalers, or enterprise customers.
• Strong customer-facing, presentation, problem-solving, and stakeholder management skills.