Technical Service Desk Manager - M365 & Azure Lead

Staff Domain, Inc.; Pasig; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO

Dental, and Life Insurance

Paid Leaves: Birthday, Vacation, Mami/

Job summary

Staff Domain, Inc. is seeking a Technical Service Desk Manager to lead the servicedesk in a managed services environment, combining technical depth with people leadership.

You will oversee L1-L2-L3 support, manage incidents, SLA performance, governance, and drive continuous improvements across Microsoft 365, Azure, backup, security, and virtualization. The role requires strong communication with customers, vendors, and internal teams, mentoring engineers, and ensuring reliable, high‑quality

Qualifications

• Significant experience leading technical support teams.
• Experience in MSP or managed services environments.
• Strong ITIL-based service management knowledge.
• Excellent communication with customers and stakeholders.

Responsibilities

• Lead and manage the service desk across L1-L3 teams and incidents.
• Ensure SLA adherence, ticket prioritization, and escalation handling.
• Oversee security, backups, patching, and DR readiness.
• Coordinate with vendors and customers during major incidents.
• Mentor engineers and drive continuous service improvements.
• Govern and report on service performance and governance.

Skills

Leadership

Incident management

People management

Customer governance

SLA & KPI management

Technical escalation

Microsoft 365

Azure

Intune

Entra ID

Windows Server

VMware/Hyper-V

PowerShell

Automation

Security operations

Tools

Exchange Online

Intune

Entra ID

Azure

VMware

Hyper-V

RMM platforms

PowerShell

Job description

Staff Domain, Inc. is seeking a Technical Service Desk Manager to lead the servicedesk in a managed services environment, combining technical depth with people leadership.

You will oversee L1-L2-L3 support, manage incidents, SLA performance, governance, and drive continuous improvements across Microsoft 365, Azure, backup, security, and virtualization. The role requires strong communication with customers, vendors, and internal teams, mentoring engineers, and ensuring reliable, high‑quality