Technical Sales Support Specialist

Remote Staff, Inc.; Makati; A distancia; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Remote Staff, Inc. is seeking a detail-oriented Technical Sales Support Specialist to join a US-based nutraceutical supplier's remote team.

The role focuses on email-driven sales support, order processing, and lead nurturing, using your life sciences background to explain product specifications to B2B buyers without handling COAs or regulatory filings. You will work full-time (40 hours/week) with a shift aligning to US EST (evening in Manila).

Formación

• Bachelor's degree in Chemistry, Biochemistry, Biological Sciences, or related STEM field.
• Proficiency in Salesforce is a major advantage; experience with Google Workspace and order management tools required.
• Exceptional written English skills for clear email communication.
• Prior experience in B2B customer support, order management, or inbound sales administration.
• Dedicated home office setup with stable internet and availability during EST business hours.

Responsabilidades

• Monitor incoming customer emails and manage day-to-day sales inquiries promptly.
• Actively track, manage, and nurture warm inbound sales leads to drive pipeline conversion.
• Process customer orders and coordinate end-to-end inquiry resolution.
• Log customer interactions, lead progress, and sales pipeline activities in Salesforce.

Conocimientos

Sales support

Inbound sales

Lead management

Salesforce

Email communication

Google Workspace

Educación

Bachelor's degree in a STEM field

Herramientas

Salesforce CRM

Order management tools

Descripción del empleo

Job Title: Technical Sales Support Specialist (Nutraceuticals)

Employment Type: Full-Time (40 hours per week)

Shift Schedule: 10:00 AM – 7:00 PM US EST (10:00 PM – 7:00 AM PHT)

Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.

About Us

Our client is a US-based supplier and distributor of high-quality natural ingredients and nutraceutical products. Operating in the B2B health and wellness space, our client provides raw ingredient solutions and technical guidance to manufacturers and businesses across North America.

Role Overview

We are seeking a detail-oriented Technical Sales Support Specialist to join a remote team on a full-time basis (40 hours per week). Communicating primarily via email, this role balances daily sales support, order processing, and lead nurturing with technical client guidance. You will utilize your life sciences background to explain technical product specifications to B2B buyers without being responsible for regulatory filings or generating Certificates of Analysis (COAs).

Key Responsibilities

• Sales & Lead Management:
  • Monitor incoming customer emails and manage day-to-day sales inquiries promptly.
  • Actively track, manage, and nurture warm inbound sales leads to drive pipeline conversion.
  • Process customer orders and coordinate end-to-end inquiry resolution.
  • Log customer interactions, lead progress, and sales pipeline activities in Salesforce.
• Technical Guidance:
  • Apply scientific knowledge to explain technical product specifications and ingredient applications to prospective and existing clients.
  • Assist buyers with technical product questions to support their purchasing decisions.
  • Note: No direct responsibility for generating COAs or managing regulatory filings.

Qualifications & Requirements

• Education: Bachelor's degree in Chemistry, Biochemistry, Biological Sciences, or a related STEM field preferred.
• CRM & Software Tools: Proficiency in Salesforce is a major advantage; experience with Google Workspace and order management tools required.
• Communication: Exceptional written English skills with the ability to convey complex technical details clearly via email.
• Sales Experience: Prior experience in B2B customer support, order management, or inbound sales administration.
• Work Setup: Dedicated home office setup with stable high-speed internet and full availability during assigned EST business hours.