Technical Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

iSolutions International, Inc. in the Philippines is seeking a Technical Manager to oversee PoC and implementation scheduling, monitor inquiries, and ensure quality across products.

You will mentor engineers, manage onsite teams, review technical docs, and serve as a 3rd level escalation for pre- and post-sales cases; remote flexibility may be possible, but on-site work is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 1-3 years of experience in a technical management role.
• Strong mentoring abilities, technical management expertise, and product management knowledge.

Responsibilities

• Monitor and schedule Proof of Concept and Implementation to clients.
• Coordinate weekly schedule of onsite technical engineers.
• Review and update technical documents as needed.
• Monitor technical inquiries, support cases, and health checks.
• Enhance technical knowledge and skills of engineers.
• Serve as 3rd level support for Pre-Sales and After-Sales cases.
• Monitor inquiries and outstanding cases.
• Oversee Quarterly Health Check schedule.
• Manage daily schedule of technical engineers.
• Ensure quality of products via regular product evaluation.
• Willing to work on-site.

Skills

Mentoring

Technical management

Product management

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Job description

TECHNICAL MANAGER - ISOLUTIONS INTERNATIONAL, INC.

• Directly reports to Operations Manager
• Responsible for monitoring and scheduling of Proof of Concept and Implementation to clients of iSolutions International, Inc. Manila, Cebu and Davao for all products.
• Responsible for the weekly schedule of the onsite technical engineers.
• Responsible for reviewing and updating technical documents, if needed
• Responsible for close monitoring of technical inquiries, support cases and health check
• Responsible to enhance Technical knowledge and skills of Engineers
• Serves as 3rd level support for both cases of Pre-Sales Cases and After-Sales Cases
• Close monitoring of inquiries & outstanding cases
• Monitoring and scheduling of Quarterly Health Check
• Monitoring the daily schedule of technical engineers
• Responsible and ensures the quality of Products conducting regular Product Evaluation
• Willing to work on-site
• Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Experience Level: 1-3 years of experience in a technical management role.
• Skills and Competencies: Strong mentoring abilities, technical management expertise, and product management knowledge.
• Working Conditions: Office environment with potential for remote flexibility.
• Qualities and Traits: Proactive, strong communicator, adaptable, and detail-oriented.