Managed Services Lead

Techoneglobal; Muntinlupa; Hybrid; PHP 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Performance bonuses

Day 1 HMO and life insurance

Hybrid work arrangements

Training & certifications

Job summary

Tech One Global in the Philippines is seeking a seasoned Managed Services Lead to provide strategic oversight and operational leadership for the organization’s managed services portfolio. You will drive automation, cost optimization, and service innovation while ensuring SLA/OLA compliance and ITIL/ISO standards, collaborating with a diverse global team to scale digital transformation initiatives.

Your leadership will foster a culture of accountability, continuous improvement, and

Qualifications

• Bachelor’s degree in IT, Business Administration, or related field.
• 8–10 years of IT service delivery/operations experience with at least 3 years in a leadership role.
• Proven track record managing multi-client, multi-service portfolios.
• Deep understanding of ITIL, cloud services, and managed infrastructure.

Responsibilities

• Define and execute the managed services strategy aligned with business goals.
• Oversee multiple service delivery streams to ensure high-quality service.
• Monitor SLA/OLA compliance and standardize delivery processes.
• Lead, coach, and develop Service Delivery Managers and technical leads.

Skills

Executive communication

Leadership

Stakeholder management

ITIL knowledge

Cloud services

Project management (PMP/PRINCE2)

Financial management

IT service delivery

Strategic thinking

ISO/COBIT/Lean Six Sigma

Certifications (AWS/Azure/GCP)

Education

Bachelor’s degree in IT or related field

Job description

Ready to become part of the dynamic Tech One Global team?

We're looking for passionate individuals with the right skills and drive to join us on our journey of digital transformation. Think you match the profile? Reach out; we'd love to hear from you!

About Tech One

With over two decades of industry leadership and operations across Asia, Tech One Global is a multi‑awarded Digital Transformation Partner. We have delivered more than 2,000 cloud projects, supported various clients, and empowered organizations with solutions in Data & AI, Cybersecurity, Cloud Infrastructure, Digital & App Innovation, and ERP.

In the Philippines, Tech One Global has been recognized as one of the Best Workplaces 2024, a testament to our culture of innovation, empathy, and growth. Our people are at the heart of everything we do: smart, passionate, and dedicated to building impactful digital solutions that help businesses thrive in a rapidly evolving world.

Our Purpose

At Tech One, we lead, inspire, motivate, and empower businesses in their digital evolution. We believe technology is not just about systems; it's about enabling people and communities to achieve remarkable results.

Our Team

You'll work with a diverse, global team of innovators who thrive in a fast‑paced environment where ideas move quickly from design to deployment. Collaboration, continuous learning, and growth are part of our DNA. As we continue to scale, you'll find opportunities to expand your expertise, take on larger projects, and grow into leadership roles, backed by competitive rewards and a culture that listens.

About the Role

The Managed Services Lead (MSL) provides strategic oversight and operational leadership for the organization’s managed services portfolio. This role ensures that service delivery teams meet client expectations, contractual obligations, and business objectives, while driving innovation, workforce optimization, and continuous improvement.

What You Will Do:

Strategic Service Leadership

• Define and execute the managed services strategy in alignment with business goals.
• Oversee multiple service delivery streams to ensure consistent, high-quality service.
• Drive initiatives for automation, cost optimization, and service innovation.

Client & Business Engagement

• Act as an escalation point for critical client issues across service portfolios.
• Build and maintain strong client and partner relationships.
• Collaborate with Sales/Account Management to support renewals and new opportunities.

Operational Excellence

• Monitor service performance across portfolios, ensuring SLA/OLA compliance.
• Standardize service delivery processes, tools, and reporting frameworks.
• Ensure compliance with ITIL, ISO, and regulatory standards.

People Leadership

• Lead, coach, and develop Service Delivery Managers and technical leads.
• Drive workforce planning, succession planning, and skills development.
• Foster a culture of accountability, collaboration, and innovation.

What You’ll Need

• Bachelor’s degree in IT, Business Administration, or related field.
• 8–10 years of experience in IT service delivery/operations, with at least 3 years in a leadership role.
• Strong background in managed services within CSP, IT-BPM, or technology environments.
• Proven track record in managing multi-client, multi-service portfolios.
• Deep understanding of ITIL, cloud services, and managed infrastructure.
• Executive-level communication and stakeholder management.
• Strong leadership and team development skills.
• Strategic thinker with operational execution capability.
• Financial management (P&L, cost optimization, pricing models).
• Ability to drive transformation and service innovation.
• ITIL v4 Managing Professional or Strategic Leader.
• PMP, PRINCE2, or equivalent project/program management certification.
• Cloud certifications (AWS, Azure, GCP) highly desirable.
• ISO/COBIT/Lean Six Sigma certifications a plus.

What's in it for you?

• Competitive Rewards & Benefits: Performance bonuses, 13th month pay, and Day 1 HMO and life insurance coverage.
• Flexibility & Balance: Hybrid work arrangements, flexible schedules, and expanded maternity and paternity leave
• Growth & Development: Company‑sponsored trainings, certifications, and continuous learning opportunities
• Recognition & Culture: Be part of a workplace recognized as one of the Philippines' Best Workplaces 2024, where your contributions are valued and your voice is heard
• Community & Belonging: A culture of inclusion, diversity, and empathy, with loyalty rewards, holiday gifts, and programs that celebrate milestones and people

Equal Employment Opportunity Statement:

All employment decisions at Tech One Global shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by law.