Technical Analyst

HotelKey Inc; Hinoba-an; On-site; PHP 420,000 - 660,000; Full time

Job summary

HotelKey Inc in the Philippines invites a skilled backend support engineer to troubleshoot complex application and database issues and improve data integrity. You will analyze logs and system behavior, write optimized SQL queries, and collaborate with Product, Development, QA, and DevOps to resolve production problems.

This role requires meticulous RCA documentation and timely ticket resolution. Based in Hinoba-an, this on-site position emphasizes proactive debugging, data corrections, and

Responsibilities

• Investigate and troubleshoot complex application and database-related issues.
• Write and optimize SQL queries for data validation, analysis, and issue resolution.
• Analyze logs, backend data, and system behavior to identify root causes.
• Coordinate with Product, Development, QA, and DevOps teams to resolve production issues.
• Perform backend data corrections and validate fixes as required.
• Monitor support tickets and ensure timely resolution within defined SLAs.
• Document investigations, root cause analysis (RCA), and troubleshooting steps.
• Assist in validating product fixes, enhancements, and releases.

Job description

• Investigate and troubleshoot complex application and database-related issues.
• Write and optimize SQL queries for data validation, analysis, and issue resolution.
• Analyze logs, backend data, and system behavior to identify root causes.
• Coordinate with Product, Development, QA, and DevOps teams to resolve production issues.
• Perform backend data corrections and validate fixes as required.
• Monitor support tickets and ensure timely resolution within defined SLAs.
• Document investigations, root cause analysis (RCA), and troubleshooting steps.
• Assist in validating product fixes, enhancements, and releases.