Customer Service Advisor - Taguig 2026

Convergys; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

Convergys is seeking a Customer Service Advisor in Taguig to deliver exceptional customer service support. You'll handle inbound and outbound calls, addressing customer needs and providing resolutions while meeting key performance indicators. Strong communication skills and a customer service orientation are essential.

An ideal candidate has a high school diploma and relevant experience is preferred. This full-time role offers opportunities for growth in a dynamic environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation and ability to effectively communicate.
• Dependable with strong attention to detail.

Responsibilities

• Provide customer service support and resolution of routine problems.
• Ensure service delivered meets contractual Key Performance Indicator (‘KPIs’).
• Create rapport with customers and address their concerns.

Skills

Customer service orientation

Strong communication skills

Computer navigation skills

Multi-tasking ability

Education

High school diploma

Job description

## Customer Service Advisor - Taguig 2026Applylocations: PHL Bonifacio Global City Taguigtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 30, 2026 (30+ days left to apply)job requisition id: R1667187Job Title:Customer Service Advisor - Taguig 2026Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.## Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff ## Candidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required \*Job requirements may vary by country and will not contravene any local laws## Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.## DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.