Customer Service Representative / Dedicated Account Manager

MicroSourcing; Manila; On-site; PHP 613,800 - 669,600; Full time

Benefits offered by this job

Above-market pay

Healthcare on day one (dependents)

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Representative / Dedicated Account Manager in Metro Manila, Philippines. This remote, full-time role focuses on high-maintenance accounts with daily customer contact and order entry using Prophet 21 (P21). Monthly compensation ranges from PHP 55,000 to 60,000.

You will build strong relationships, manage multiple priorities, and ensure accurate order processing and proactive follow-up to deliver outstanding service.

Qualifications

• Previous customer service or account management experience preferred.
• ERP experience is a plus.
• Outstanding verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficient in Microsoft Outlook and managing a high volume of emails daily.
• Ability to prioritize tasks, solve problems and work independently.

Responsibilities

• Serve as the primary customer service contact for assigned accounts.
• Build and maintain strong customer relationships through regular communication.
• Respond promptly and professionally to customer inquiries via phone and email.
• Process customer orders accurately and efficiently in Prophet 21 (P21).
• Monitor order status and proactively communicate updates to customers.
• Follow up on open quotes, orders, backorders, and customer requests.
• Maintain a highly organized inbox and ensure timely responses to all customer communications.
• Coordinate with internal departments to resolve customer issues and ensure successful order fulfillment.
• Manage multiple priorities while maintaining attention to detail and accuracy.
• Identify opportunities to improve customer satisfaction and strengthen account relationships.

Skills

Verbal communication

Written communication

Outlook proficiency

Time management

Organizational skills

Independent worker

High-volume environment

Customer service

Account management

MS Office

Tools

ERP system

Job description

Position

Customer Service Representative / Dedicated Account Manager

Location & Work Setup

Metro Manila, Philippines — Remote, Full-Time

Monthly Compensation: 55,000-60,000 PHP

Job Summary

This role will serve as the primary point of contact for several high-maintenance customer accounts that require a higher level of service, communication, and daily attention. The ideal candidate is an exceptional communicator who thrives in a fast‑paced environment, can effectively manage multiple priorities, and takes ownership of customer relationships. This position requires daily interaction with customers via phone and email, extensive order entry, and proactive follow‑up to ensure outstanding service and account management.

Key Responsibilities

• Serve as the primary customer service contact for assigned accounts.
• Build and maintain strong customer relationships through regular communication.
• Respond promptly and professionally to customer inquiries via phone and email.
• Process customer orders accurately and efficiently in Prophet 21 (P21).
• Monitor order status and proactively communicate updates to customers.
• Follow up on open quotes, orders, backorders, and customer requests.
• Maintain a highly organized inbox and ensure timely responses to all customer communications.
• Coordinate with internal departments to resolve customer issues and ensure successful order fulfillment.
• Manage multiple priorities while maintaining attention to detail and accuracy.
• Identify opportunities to improve customer satisfaction and strengthen account relationships.

Qualifications

• Previous customer service, account management, inside sales, or order management experience preferred.
• Experience with an ERP system is a plus.
• Outstanding verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Ability to work effectively in a fast‑paced, high‑volume environment.
• Detail‑oriented with excellent follow‑through and accountability.
• Proficient in Microsoft Outlook and comfortable managing a high volume of emails daily.
• Ability to prioritize tasks, solve problems, and work independently.

What Success Looks Like

• Customers receive timely, accurate, and professional service.
• Orders are entered and processed accurately with minimal errors.
• Customer requests and issues are followed through to completion.
• Communication is proactive rather than reactive.
• Assigned accounts feel supported, valued, and well‑managed.

Benefits

• Competitive Rewards: above‑market compensation, healthcare coverage on day one (including dependents), paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A collaborative spirit: participation in company‑sponsored events and activities.
• Work‑life harmony: flexible work arrangements to balance work and life.
• Career growth: opportunities for continuous learning and advancement.
• Inclusive teamwork: a culture that celebrates diversity and fosters inclusion.