Technical Account Management Lead

Mastercard; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Mastercard is seeking a Manager, Technical Account Management in Makati. You will manage the technical and operational relationship with assigned customers, coordinating across internal and external teams to support onboarding, implementations, readiness, incidents, and post-go-live support.

This role requires strong communication, problem-solving, and cross-functional leadership within a fast-paced payments environment.

Qualifications

• Experience in payments/fintech or related field.
• Proven project management capability coordinating cross-functional teams.

Responsibilities

• Manage day-to-day technology and operational relationship with assigned customers.
• Build trusted relationships with stakeholders at multiple levels.
• Lead customer onboarding, readiness assessments, and incident management.
• Coordinate cross-functional delivery teams to resolve issues quickly.
• Support implementation and adoption of Mastercard products and solutions.

Skills

Payments industry knowledge

Project management

Customer focus

Communication skills

Tools

ISO 8583

APIs

Job description

Mastercard is seeking a Manager, Technical Account Management in Makati. You will manage the technical and operational relationship with assigned customers, coordinating across internal and external teams to support onboarding, implementations, readiness, incidents, and post-go-live support.

This role requires strong communication, problem-solving, and cross-functional leadership within a fast-paced payments environment.