Technology Account Management (Real Time Payment, RTP)- Director/Senior Analyst

Mastercard Inc.; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Mastercard Inc. is seeking a Director/Senior Analyst in the Technology Account Management team for Real Time Payment (RTP) deployments in the Philippines.

The role involves acting as the primary technical contact for clients and operators, coordinating with cross-functional teams, and ensuring timely delivery of RTP solutions. The position requires a strong background in RTP integration, technical support, and program management, with a focus on onboarding, release management, and training for

Qualifications

• Experience with Real Time Payment integration.
• Experience providing technical support for RTP solutions.
• Experience integrating payment solutions across platforms and services.

Responsibilities

• Lead technical delivery and cross-functional collaboration for RTP deployments.
• Provide technical guidance and develop solutions across the delivery lifecycle.
• Offer post-production support, troubleshooting, logs review, and migrations with clients.

Skills

Real Time Payment knowledge

Technical integration

APIs

Web technologies

Education

BSc in Computer Science/Computer Engineering/Information Systems

Tools

Payment APIs

Web APIs

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Technology Account Management (Real Time Payment, RTP)- Director/Senior Analyst Overview As a Technology Account Manager, the team ensures the timely delivery and execution of MasterCard's RTP Products & Services to operators and clients in the Philippines.

Their role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully.

Key responsibilities include technical and operational support, program management, client implementation and onboarding, release management, client training, and coordinating delivery priorities with stakeholders.

We are hiring a Director and a Senior Analyst level positions in the TAM team.

The Role

• Lead initiatives starting from the concept stage, including scoping functional requirements with clients and operators, providing consulting support on the onboarding process, and managing cross-functional partners
• Provide technical guidance, develop technical solutions, manage performance, and ensure effective execution across all phases of the delivery process
• Offer post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators
• Act as the primary technical contact for clients, operators, and cross-functional teams
• Support production migration for clients, address settlement-related issues, and ensure timely delivery of reports
• Facilitate release management and training, support clients on regression testing and troubleshooting
• Contribute to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead, to prioritize the timeline for releases and maintenance activities.
• Conduct regular training sessions for clients, vendors, and relevant industry authorities

All about you

• BSc Degree in Computer Science, Computer Engineering, Information System or related field
• Knowledge of Real Time Payment, especially technical integration is required for the Director level position.
• Experience providing technical support for Real Time Payment
• Experience integrating Payment solutions across multiple platforms and services.
• Knowledge of web technologies, APIs, and general payment system.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.