Tech Support Specialist: Biometrics & IT Help Desk

Dempsey Resource Management; Pasig; On-site; PHP 179,000 - 201,000; Full time

Job summary

Dempsey Resource Management is seeking a Technical Support specialist with 1 year of experience to join our team in Ortigas, Pasig City. You will provide technical assistance via phone, email, or chat, diagnose and resolve issues, and document incidents and solutions.

The ideal candidate holds a degree in IT or related field, has strong hardware and software knowledge, excellent communication, and the ability to work under pressure.

Qualifications

• Degree in IT or any related course.
• Previous experience in technical support or a similar role.
• Strong knowledge of hardware and software.
• Excellent verbal and written communication skills.
• Ability to work efficiently under pressure.
• Customer-oriented and detail-focused.
• Willing to work on shifting schedules if necessary.
• Basic networking knowledge.
• Ability to prioritize and manage multiple tasks simultaneously.
• Team player with a proactive attitude.
• Good communication skills when dealing with clients.
• Speaks clearly and confidently.
• Experience with Biometrics, Access Control, and Timekeeping Systems is a plus but not required.

Responsibilities

• Provide technical support via phone, email, or chat.
• Diagnose and resolve technical issues.
• Document incidents and their solutions.
• Coordinate with internal teams to elevate complex problems.
• Test and validate new features.
• Create and update user guides.
• Monitor systems and report anomalies.
• Provide basic training to users.
• Maintain a high level of customer satisfaction.
• Participate in ongoing training sessions.

Skills

Hardware & software knowledge

Verbal and written communication

Pressure management

Customer-focused

Shifts willingness

Networking basics

Task prioritization

Team player

Client communication

Clear speech

Biometrics familiarity

Education

Degree in IT or related

Job description

Dempsey Resource Management is seeking a Technical Support specialist with 1 year of experience to join our team in Ortigas, Pasig City. You will provide technical assistance via phone, email, or chat, diagnose and resolve issues, and document incidents and solutions.

The ideal candidate holds a degree in IT or related field, has strong hardware and software knowledge, excellent communication, and the ability to work under pressure.