Technical Support Specialist — Helpdesk & Diagnostics

Dempsey Resource Management; Quezon City; Vor Ort; PHP 190.000 - 201.000; Vollzeit

Zusammenfassung

Dempsey Resource Management is seeking a technical support specialist in Ortigas, Pasig. The role involves assisting users via phone, email, or chat, diagnosing issues, and documenting resolutions.

Ideal candidates have an IT-related degree, strong communication skills, and the ability to work under pressure. Familiarity with hardware/software and biometrics systems is a plus; shifts may be required.

Qualifikationen

• Degree in IT or related course required.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and manage multiple tasks.

Aufgaben

• Provide technical support to users via phone, email, or chat.
• Diagnose and resolve technical issues.
• Document incidents and solutions.
• Collaborate with internal teams to resolve complex problems.
• Test and validate new features.
• Create and update user guides.
• Monitor systems and report anomalies.
• Offer basic training to users.
• Maintain high customer satisfaction.
• Participate in ongoing training sessions.

Kenntnisse

Hardware knowledge

Software knowledge

Communication skills

Time management

Customer-oriented

Biometrics knowledge

Ausbildung

Degree in IT or related course

Tools

Biometrics systems

Jobbeschreibung

Dempsey Resource Management is seeking a technical support specialist in Ortigas, Pasig. The role involves assisting users via phone, email, or chat, diagnosing issues, and documenting resolutions.

Ideal candidates have an IT-related degree, strong communication skills, and the ability to work under pressure. Familiarity with hardware/software and biometrics systems is a plus; shifts may be required.