Phone Repair Technician

Xocus Bell Tech Merchandising Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

A leading electronics repair company in Quezon City seeks a technician experienced in fault diagnosis and repair of electronic devices. You will analyze customer complaints, maintain safety standards, and document repair activities. The ideal candidate should have at least one year of experience in a mobile phone service center or a similar environment, with strong troubleshooting and repair skills. This position offers a dynamic work environment in a well-organized setting.

Qualifications

• Minimum of 1 year experience in a mobile phone service center or similar environment.
• Strong troubleshooting and repair skills for electronic devices.
• Ability to work efficiently while adhering to safety standards.

Responsibilities

• Perform fault diagnosis and repair of electronic devices.
• Analyze customer complaints to identify technical issues.
• Maintain an organized workstation adhering to ESD safety protocols.
• Inspect devices to determine root causes and prevent recurrence.
• Use diagnostic tools and repair software to identify hardware or firmware faults.
• Maintain clean workstations following 6S standards and ESD safety protocols.
• Document repair activities and provide detailed reports for improvements.
• Coordinate with warehouse/inventory to manage spare parts and replacements.
• Apply knowledge from at least 1 year in a mobile phone service center or similar environment.

Skills

Troubleshooting

Repair skills

Customer service analysis

Root cause analysis

Documentation

1+ year field experience

Tools

Diagnostic tools

Repair software

ESD safety protocols

Job description

Job Description

• Perform accurate fault diagnosis and repair of electronic devices, addressing both hardware and software issues.
• Analyze customer complaints to identify underlying technical problems and determine appropriate solutions.
• Demonstrate strong troubleshooting and repair skills, with the ability to resolve complex device malfunctions efficiently.
• Inspect, analyze, and evaluate defective devices to determine root causes of failure and prevent recurrence.
• Utilize diagnostic tools, specialized equipment, and repair software to identify hardware or firmware faults.
• Maintain a clean, organized, and efficient workstation in accordance with 6S standards, while strictly observing ESD (Electrostatic Discharge) safety protocols.
• Document repair activities and provide detailed feedback and reports to support continuous improvement initiatives in both hardware and software processes.
• Coordinate with the warehouse or inventory team to request, track, and manage spare parts and component replacements.
• Apply knowledge and experience gained from at least one year of working in a mobile phone service center or similar technical support environment.

Working Location

Pacific Mall Lucena. WJP5+RHV, M. L. Tagarao Street, Lucena City, 4301 Quezon, Philippines