Tech Support Pro — Email & Chat Experience

Helpware Inc.; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Helpware Inc. in the Philippines is seeking a Technical Service Representative to assist customers via email and chat, guiding them through technical issues with clear explanations and patience.

You excel at prioritizing tasks, multitasking across systems, and resolving complex technical problems while delivering an outstanding customer experience. The role requires strong English skills (C1), at least 2 years of troubleshooting experience, and a curiosity to learn new tools such as Zendesk,

Qualifications

• Minimum 2 years professional technical troubleshooting expertise or proven technical ability.
• Experience supporting customers via e-mail and/or chat.
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution.
• Able to research and grasp technical information across multiple tools.
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenge.

Skills

Excellent English (C1)

Technical troubleshooting

Email/chat support

Customer service ownership

Adapt communication for audiences

Self-management

Time management

Organized & detail-oriented

Team collaboration

Research & learn new tools

Tools

Office 365

Zendesk

ServiceDesk

Freshdesk

Job description

Helpware Inc. in the Philippines is seeking a Technical Service Representative to assist customers via email and chat, guiding them through technical issues with clear explanations and patience.

You excel at prioritizing tasks, multitasking across systems, and resolving complex technical problems while delivering an outstanding customer experience. The role requires strong English skills (C1), at least 2 years of troubleshooting experience, and a curiosity to learn new tools such as Zendesk,